Santander is committed to innovation and the need to evolve our tools and ideas to adapt and meet our customers' needs. As part of this, we give our employees the chance to research and develop projects that improve our services by making use of technology.

One of many examples where Santander Poland is making progress in this regard relates to new ways to approve mortgage loans. The manager of the Mortgage Loans team at Banco Santander Poland, Katarzyna Wójtowicz, highlights the work it has done to robotise mortgage repayments "to optimise processes and have a positive impact on people’s day-to-day." She believes that working at Santander “gives you the opportunity to learn tools in new areas, to get to know and share experiences with people and to progress professionally while contributing to the community."

Our bank's success is the result of understanding that innovation and digital and technological transformation are a catalyst for our business model, turning challenges into opportunities. But we understand that, to grow as a bank, we have to help our employees to grow professionally and for them to drive the transformation.

“Working on this project was important for my development. In spite of the complexity of the work, mutual support, cooperation and action towards a common goal influenced our success," explains Katarzyna, who underlines that the bank's transformation when it comes to finding new ways of working using digital technologies "is necessary to quickly respond to customer needs."

Because as we make progress, the bank also makes progress. And we achieve this thanks to a working environment that favours the development of projects and gives free rein to innovation opportunities. "This progress is possible due to the atmosphere at work, the diversity of tasks, working with people from different units and exchanging experiences. In other words, continuous development through new tasks," concludes Katarzyna.

This approach to innovation and development is one of many things that has contributed to Santander being named one of the best places to work, according to the ranking drawn up by Fortune magazine and the Great Place to Work Institute.