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Corporate culture

Our global culture—Santander Way—is aligned with our corporate strategy. It encompasses our purpose, our aim and our way of working. It is the cornerstone of our bank – a responsible bank.

Simple, Personal and Fair is how we work and that is the behaviour expected of our corporate culture.

Simple
We offer customers an accessible service with simple products that are easy to understand. We use simple language and improve our processes every day.

Personal
We provide our customers with a personalised service, offering them the products and services best suited to their needs. We want each and every one of our employees and customers to feel valued and treated as an individual.

Fair
We treat our employees and customers fairly and equally, we are transparent and we keep our promises. We create good relationships with different stakeholders because we understand that what is good for them is also good for Santander.

Our culture encompasses eight corporate behaviours