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The Santander Way expresses the culture we foster to ensure we deliver on our values ‘Simple, Personal and Fair’. At its core are five simple behaviours (TEAMS) which will fuel our growth, provide a shared focus and help us move faster.
Our behaviours
When you become part of Santander you’re joining an incredible community of people with a shared respect, who put our customers at the heart of everything they do. The behaviours below guide us on our transformation journey as we innovate to help people and businesses prosper, both in the UK and globally. They are the foundation of how we all work and connect with each other day-to-day, and something you’ll learn even more about when you join us..
Think Customer
I care about our customers so I go the extra mile to earn their trust and loyalty
We put our customers at the heart of everything we do. We all take individual accountability for creating a customer-centric culture, as being one step ahead of their needs will help to retain their loyalty, create memorable customer experiences and build stronger relationships.
Embrace Change
I embrace new challenges and I see new ways of doing things as an opportunity to grow
We truly believe that to create a sustainable and responsible business, and an environment where everyone can thrive, we need to continue to adapt and adopt a growth mindset in a new hybrid environment. We seek out new challenges, embrace new ways of working and continue our focus on wellbeing, ensuring that everyone can truly achieve work life balance and feel fulfilled.
Act Now
I take accountability and manage risks accordingly, always keeping things simple
To move at pace as One Santander, we know we have to simplify what we do and how we do it. Learning from the experience of the last two years and taking the good behaviours that we adopted – our agility, resilience, strength, and our respect for one another – and leveraging those traits to make change happen and deliver for our customers.
Move Together
I seek opportunities to promote collaboration and work together to achieve common goals
Success and sustainable growth depend on our collective efforts and sustained individual commitment. Only by working as a team, as One Santander, will we be able to leverage the capabilities of diverse teams and drive innovation to meet new challenges.
Speak Up
I feel free to raise any idea, ask any question or escalate any issues or risks, building an environment of respect and trust. I am comfortable sharing and receiving feedback
At Santander, we want everyone to feel they can freely express opinions, problems or concerns. We are committed to creating an environment of respect, where everyone has the confidence to be heard. We welcome new ideas, as this drives innovation and helps us better respond to the needs of our customers.
