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Cookies policy

  1. Data controller

    Banco Santander, S.A., with registered office at Paseo de Pereda, 9-12, 39004 Santander, tax identification number A-39000013, and registered in the Registro de Entidades del Banco de España (Bank of Spain official institutions register) under number 0049 (hereinafter, the “Bank”), is the owner of the website www\.santander.com (hereinafter, the “Website”). This Cookies policy informs Website users of the cookies and similar technologies used as they browse so that they can decide whether to accept them or not.

  2. What are cookies?

    Cookies are small files that the Website or third-party partners download to the user’s device (computer, mobile phone or tablet) while they browse. They allow for the storage and recovery of information about browsing, the language chosen, pages visited, and the devices and browsers used. This policy also applies to such equivalent technologies as pixels and local browser storage.

    The cookies may be first-party (if the Bank manages them from its own domain) or third-party (if a separate entity processes the data obtained).

  3. Types of cookies that the Website uses
    • Technical: These are necessary for the Website to function properly and to enable secure browsing (e.g. to identify a session, balance server loads, protect against attacks, or remember cookie preferences). They do not require consent.
    • Analytical: These measure how many users visit the Website, how they get there, and how they use it, to make improvements. The information is processed in pseudonymized form and does not allow for user identification.
    • Personalization or preference: These help adapt Website content and test different versions to enhance experience.
    • Behavioural advertising: These record browsing habits to create a profile and show adverts that align with users’ interests on this Website and others, as well as to measure campaign effectiveness.

    All these cookies require user consent, except for the technical cookies. Please find below details of the cookies used, grouped by category, owner and duration.

  1. Legal grounds

    In accordance with Article 22.2 of Ley 34/2002, de Servicios de la Sociedad de la Información (Spain’s information society services act), the use of technical cookies does not require user consent. The rest of the cookies will only download under user consent, which is given by clicking on the “Accept all cookies” button or choosing which categories to include in the settings panel that appears on the first visit. Users can reject all cookies in the same way they can accept them.

    Though rejecting non-technical cookies does not hinder Website browsing, it may affect certain features such as the reproduction of third-party content.

    The Website’s Privacy policy will apply where the use of cookies also entails personal data processing.

  2. Profile creation

    With user consent, the Bank uses the information that cookies gather to create profiles as follows:

    • Analytical cookies: The Bank analyses browsing activity in aggregated and pseudonymised form to understand how the Website is used and to improve it.
    • Behavioural advertising cookies: The Bank and the third parties listed in the table create profiles based on browsing habits to show adverts that relate to users’ interests on this Website and others, as well as to measure campaign effectiveness.

    These profiles are not used to make automated decisions that produce legal effects for the user or otherwise significantly affect them, nor are they combined with the Bank’s customer data. Users may object to the creation of profiles at any time by withdrawing consent through the settings panel (section 7).

  3. International data transfers

    In the case of Google Analytics, the Bank takes additional measures to minimize the amount of data transferred outside the European Economic Area: Google Signals data collection is disabled, and Google Analytics does not log or store users’ IP addresses in the European Union, which are used only on European servers to determine an approximate location and are then discarded.

    Some of the third parties whose cookies are used on the Website, including Google, Adobe, Meta, LinkedIn, Microsoft, X, Snapchat and TikTok, may process data outside the European Economic Area, mainly in the US. These transfers occur under the EU-US Data Privacy Framework (where the entity is a participant) or under standard contractual clauses that the European Commission has approved. Users can find more details in each third party's privacy policy:

  4. How to manage or withdraw consent

    Users may amend or withdraw consent at any time via the settings panel available at this link:

    Cookies preferences

    They can also block or delete cookies through their browser settings:


    Deleting cookies from a browser does not remove the preferences saved in the settings panel on other devices or browsers, as consent is recorded separately on each.

  5. Policy update and contact information

    This Cookies policy can be amended due to changes in the cookies it uses or the laws that apply to it. Users will be asked to consent to any new cookies that are included and require such consent.

    Got a question about this policy? Send it to privacidadcomunicacionymarketingcorporativo@gruposantander.com, indicating “Cookies policy” in the subject line.

    Last updated on: 05/11/2026