Cookies policy

  1. Data Controller

    Banco Santander S.A., a company registered with the Bank of Spain under number 0049, with registered office in Santander, at Paseo de Pereda, 9-12 and with tax number A-39000013, and which is the owner of this website www.santander.com (the “Bank” or the “Publisher”), hereby informs visitors to the website (the “Users” or “User” and the “Website”, respectively) about its Cookies Policy, so as to make them aware of the cookies that will be used while browsing the Website and so that they may give their consent to the use of cookies.

  2. What are cookies?

    Cookies are a type of file that is downloaded and stored in the data storage and retrieval device used in the terminal of a user (computer/smartphone/tablet) browsing the internet in order to gather information and retrieve, for subsequent use, the information already stored by the cookies.

    Cookies can be installed either directly by the websites visited by the user or by third parties related to the Website, and allow the Website to keep track of the user’s activity on the site or on other related sites, including: the location from which it is accessed, the connection time, the device from which it is accessed (wired or mobile), the operating system and browser used, the most visited pages, the number of clicks and data on the user’s browsing habits.

    For more information on how websites and apps use cookies, please visit https://www.allaboutcookies.org.

    Although cookies do not need to be enabled to access the Website, disabling them may limit the use of certain services or prevent the full functionality of the Website as it might not be possible to run certain functions or processes.

  3. Protection of personal data

    In certain circumstances, the downloading of cookies to the data storage and retrieval systems of the recipients’ computer or device may involve the processing of personal data. The legal basis for this processing of data is the consent given by the users after they have been provided with clear and complete information on the use of their data, particularly on the purposes of processing their data, so as to ensure the protection of personal data.

    Note that this Cookies Policy (the "Cookies Policy") is supplemented by the Privacy Policy for this Website.
     
  4. Types of cookies used

    In accordance with this Cookies Policy, the Bank will use cookies as described below, provided that the user has consented to their use. The user of the Website may modify or reject the use of cookies, except for technical, preference or personalisation cookies, which are needed to ensure the basic functioning of the Website or to provide the requested service on a personalised basis.

    The Website uses the following types of cookies:

     

    1. Strictly necessary cookies: technical, preference or personalisation cookies

       

      These cookies are inserted by the Publisher and are needed to ensure the proper functioning of the Website or to provide a service requested by the user. Preference or personalisation cookies are considered necessary when they allow information to be recorded so that the user can access the service with certain characteristics that effectively make their experience different from that of other users, such as their preferred language or the number of search results to be shown.

      Technical cookies include, without limitation, user interface personalisation cookies, cookies used by the Publisher to control data traffic and communication and identify the session, or cookies for sharing content on social networks.

      In accordance with Article 22.2 of the Spanish Information Society Services Act, there is no requirement of consent for this type of cookie.

      The table below provides further information on this type of cookie:


      NAME

      OWNER

      PURPOSE

      DURATION/EXPIRY

      san_lang

      Santander

      Used to define the user’s language preferences.

      10 years

      SAN_REDIRECT

      Santander

      Cookie that defines the preference in the redirect component and selects the user's preferred option

      End of session

      CONSENTMGR Tealium This cookie will be used to store the general consent stored through Tealium, the tool that manages user preferences. 90 days
      utag_main Tealium This cookie is set by Tealium, the tool that manages tags and consent on all of our web pages. 1 year
      YSC YouTube This cookie is used by YouTube to remember user input and associate a user’s actions  End of session
      VISITOR_INFO1_LIVE YouTube This cookie contains a unique ID used to remember your preferences and other information such as your preferred language, how many search results you prefer to have shown on a results page and is also used to detect and resolve problems with the service. 6 months
      AWSELBCORS Investis Digital This cookie is managed by AWS and is used for load balancing. End of session

    2. Analytics or performance cookies

      These cookies, which may be proprietary or third-party, allow the Publisher to track and analyse the behaviour of users when browsing the Website or using its services. They allow the Publisher to view information on the most and least visited pages and see how visitors browse the Website, and to analyse such browsing activity, thus allowing it to make improvements. The information handled does not allow the user to be uniquely identified.

      The analytical cookies used on this Website include those of GOOGLE ANALYTICS and ADOBE ANALYTICS. We also use the tag management service provided by TEALIUM and TWITTER cookies to be able to share information through the social network’s widget.

      GOOGLE ANALYTICS is a web analysis service provided by Google Ireland. In particular, the use of Google Analytics allows the Publisher to monitor how visitors use the Website, compile reports and improve the Website.

      If you consent to the installation of web analytics or performance cookies on your device, please be advised that GOOGLE ANALYTICS cookies will be installed. The installation of these cookies may involve the international transfer of data to the United States by Google Ireland, which could in very isolated and specific cases entail access to data by the authorities of that country for national investigation and security purposes. However, in line with our rigorous privacy standards, please be advised that the contracts in effect between Google Ireland and its subcontractors in the United States include the Standard Contractual Clauses approved by the European Commission on 4 June 2021, as a safeguard mechanism recognised in the GDPR that aims to ensure the security of any data that may be subject to international transfer. We also adopt additional measures to protect the confidentiality and integrity of personal data.

      ADOBE ANALYTICS is a web analysis service provided by ADOBE that the Publisher uses to analyse Website audience, count unique visitors, record the time and date of unique visitors, etc.

      The table below provides further information on this type of cookie:


      NAME

      OWNER

      PURPOSE

      DURATION/EXPIRY

      _utma

      Google

      Distinguishes between users and sessions. A user is a person who visits the site. A session is the period that the user spends on the site, and may consist of several page visits. This allows for an analysis of how the site is used in terms of user page visits and views

      2 years from creation/update

      _utmb

      Google

      Used to differentiate new sessions/visits from repeat visits. Return visitors can be identified through the use of the cookie, which new visitors will not have

      30 minutes from creation/refresh

      _utmc

      Google

      Used in conjunction with the _utmb cookie to determine whether a user is a new or return visitor

      End of browsing session

      _utmz

      Google

      Stores the source of traffic or campaign that explains how the user got to the site

      6 months from creation/update

      _utmt

      Google

      Used to throttle the request rate. This means limiting the number of analysis events sent to Google

      10 minutes

      _ga

      Google

      Used by the web audience analysis tool to differentiate unique users

      2 years

      _gid

      Google

      Used by the web audience analysis tool to differentiate unique users

      24 hours

      s_cc

      Adobe Analytics

      Used to determine whether the cookies are enabled

      Session

      s_nr

      Adobe Analytics

      Stores the date of the visit and whether the visitor is a first-time visitor or a repeat visitor

      2 years

      s_sq

      Adobe Analytics

      Used when the ClickMap and Activity Map functionalities are enabled. Contains information about the last link that the user clicked on

      Session

      s_ ecid

      Adobe Analytics

      Used to allow persistent ID tracking in 1st-party state and used as a benchmark ID if the AMCV cookie has expired. See AMCV cookie here for further details

      2 years

      AMCV_###@AdobeOrg

      Adobe Analytics

      Used to identify a unique visitor – Experience Cloud

      2 years

      s_vi

      Adobe Analytics

      Used to record the date and time for the unique visitor identifier

      2 years

      s_fid

      Adobe Analytics

      Used to record the date and time for the alternative unique visitor ID

      2 years

      mbox

       

      Adobe Target

      Used to conduct tests aimed at improving the user experience and knowing the most relevant elements and content for visitors

      2 years

      at_check Adobe Target A cookie created by Adobe Target that is used to determine whether a visitor accepts cookies. Session
      _ga_18TFZRJTGN Google It is used to maintain session status. 2 years
      _twitter_sess Twitter It is used to allow Twitter content to appear on the Website and to allow content to be shared over its network. Its storage is enabled to recognise whether the user is logged in. Session
      gt Twitter A cookie used to integrate Twitter functionalities correctly into our Website. 2 hours
      ct0 Twitter Twitter service cookie. This is used to obtain information from users and to be able to share original content from the Website through the social network. 5 years
      guest_id Twitter A twitter cookie that allows the social network to identify the user of Twitter via the Website. 2 years

    3. Advertising or targeting cookies

       

      Used to store information on user behaviour, as obtained through continuous observation of their browsing habits or behaviour when using Website services. This information is then used to draw up a specific profile for delivering tailored advertising. They also allow the Publisher to make improvements based on data analysis. The information handled does not allow the user to be uniquely identified. They may be inserted into the website by the Publisher or by a third party.

      Rejecting the use of these cookies will prevent the Bank from displaying personalised advertising that may be of interest to the user.

      The table below provides more detailed information on these cookies:


      NAME

      OWNER

      PURPOSE

      DURATION/EXPIRY

      _personalization_id

      Twitter

      The purpose is to collect information from users who have been directed to the Website by advertising campaigns from this platform

      2 years

      _gac_UA-58567623-40, _gac_gb_G-18TFZRJTGN

      Google

      Includes user-related campaign information through the link between Google Analytics and Google Ads. Google Ads website conversion tags will read this cookie

      90 days

      _IDE, test_cookie, _gcl_au 

      Google / DoubleClick

      The Google / DoubleClick cookie aims to improve the advertising displayed to users

       

      1 year, 1 month, 3 months

      fr, _fbp, _fbc

      Facebook

      Collects a combination of the user’s browser and unique identifier, used to tailor advertising to users

      3 months

      li_oatml, lms_ads, li_fat_id

      LinkedIn

       

      Used to identify members of LinkedIn for advertising and analysis purposes outside the designated countries and, for a limited time, for advertising purposes in the designated countries.

      30 days

      lidc LinkedIn Facilitates the selection of the best data centre for LinkedIn. 24 hours
      li_gc LinkedIn It is used to store user consent regarding the use of cookies for non-essential purposes. 2 years
      bcookie LinkedIn A browser identification cookie to uniquely identify devices accessing LinkedIn and detect platform abuse. 2 years
      lang LinkedIn It stores the user's language. Session
      wd Facebook Through the use of this cookie, Facebook stores the user's screen resolution. 7 days
      xs Facebook Through the use of this cookie, Facebook detects if you are logged in on its platform. 1 year
      dpr Facebook Through the use of this cookie, Facebook is able to improve the experience offered to users based on their device settings.  7 days
      sb Facebook Facebook stores information about the browser to improve its security settings.  2 years
      usida Facebook Collects a combination of the user’s browser and unique identifier, used to tailor advertising to users Session
      m_pixel_ratio Facebook Through the use of this cookie, Facebook is able to improve the experience offered to users based on their device settings.  Session
      datr Facebook The purpose is to identify the web browser used to connect to Facebook, regardless of which user is logged in. This cookie plays a key role in security. 2 years
      locale Facebook It stores the user's language. 7 days
      sa-user-id StackAdapt These third party advertising / targeting cookies record information about your website activity, such as the pages you’ve visited and the locations you’ve viewed to enable us to provide you with interest based content and personalised adverts on external websites. 1 year
      sa-user-id-v2 StackAdapt These third party advertising / targeting cookies record information about your website activity, such as the pages you’ve visited and the locations you’ve viewed to enable us to provide you with interest based content and personalised adverts on external websites. 1 year
      MUID Bing Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. 1 year
      bscookie Linkedin Used for remembering that a logged in user is verified by two factor authentication. 2 years
      JSESSIONID Linkedin Used for Cross Site Request Forgery (CSRF) protection. Session


  5. What are the legal grounds for the use of cookies?

    Except in the case of technical or strictly necessary cookies, the use of which does not require the User’s informed consent, the Publisher will place cookies on the User’s computer only with the User’s prior informed consent. Users may give their consent either by clicking on “Accept all cookies” or by adjusting the settings whereby users freely choose to approve particular cookies, through the cookie settings panel displayed by the Publisher the first time the user accesses the Website or the App.

  6. Can you revoke your consent?

     

    Users may revoke their consent and delete installed cookies at any time. To do so, they may either:

  7. Updates to the Cookies Policy and contact details

    This Cookies Policy may change depending on the cookies used. If new types of cookies are included whose use requires informed consent, the Publisher shall inform the User and record their due consent.

    Without prejudice to the above, the Publisher recommends that you review this policy each time you access our Website, so that you are properly informed about how and why we use cookies and are aware of any changes in the type of data collected.

    If the User has any queries concerning the Portal’s Cookies Policy, they may contact the Publisher by sending an email to: privacidadcomunicacionymarketingcorporativo@gruposantander.com stating “Cookies Policy” in the subject line.