Cookies policy

You can manage your consent in relation to the cookies used by the Bank by clicking on this link:

COOKIES CONFIGURATION

1. Strictly necessary cookies - technical and preference or personalisation
   

    

   This type of cookie has been added to the Website by the publisher, who also accesses the information contained in them. This type of cookie is used to provide a given service requested by the user and to allow the Website to work properly from a technical perspective.

   Technical cookies include any that the publisher uses for controlling traffic and transmitting data, identifying sessions and accessing restricted areas. This type of cookie also includes user interface personalisation cookies. As established in Art. 22.2 of the Spanish Law on Information Society Services (LSSI), consent is not required for their use.

   Preference or personalisation cookies allow information to be recorded so that the user can access the service with certain characteristics, which may differentiate their experience from that of other users, such as their preferred language or the number of results to show in their searches. As a result, similarly, prior consent is not required.

   The following table provides more detailed information on the technical, preference and personalisation cookies used on the Website:

   
   

   NAME	OWNER	PURPOSE	DURATION/EXPIRY
   san_lang	Santander	Used to define the user’s language preferences.	10 years
   SAN_REDIRECT	Santander	Cookie that defines the preference in the redirect component and selects the user's preferred option	End of session
   CONSENTMGR	Tealium	This cookie will be used to store the general consent stored through Tealium, the tool that manages user preferences.	90 days
   utag_main	Tealium	This cookie is set by Tealium, the tool that manages tags and consent on all of our web pages.	1 year
   YSC	YouTube	This cookie is used by YouTube to remember user input and associate a user’s actions	End of session
   VISITOR_INFO1_LIVE	YouTube	This cookie contains a unique ID used to remember your preferences and other information such as your preferred language, how many search results you prefer to have shown on a results page and is also used to detect and resolve problems with the service.	6 months
   AWSELBCORS	Investis Digital	This cookie is managed by AWS and is used for load balancing.	End of session

   
   
2. Third-party cookies - analysis
   
   

   These third-party cookies, which may be downloaded to your computer when you use the Website and which are managed by a third party other than the publisher, are used by the publisher for tracking and analysing the behaviour of the users when they browse the Website or use its services. These cookies are used for measuring activity on the Website and for creating browsing profiles that enable it to make improvements based on the analysis of usage data. The information handled does not allow the user to be uniquely identified. It is simply collected by third parties using these cookies and is subject to those parties’ own privacy policies.

   The analysis cookies used on this Website are GOOGLE ANALYTICS and ADOBE ANALYTICS cookies. We also use the tag management service provided by TEALIUM and TWITTER cookies, the purpose of which is to be able to share information through the network widget.

   GOOGLE ANALYTICS is a web analysis service provided by Google, Inc. We use Google Analytics to monitor how visitors use the Website and to collate reports and help improve the Website. For more information on how Google collects and processes this data, click on https://policies.google.com/privacy?hl=en. If you would like to revoke your consent regarding the use of these cookies, you can install the Google Analytics opt-out browser add-on by following the instructions in this link https://tools.google.com/dlpage/gaoptout, or by following the steps outlined in section 5 below.

   ADOBE ANALYTICS is a web analysis service provided by ADOBE that the publisher uses to analyse web audience, count unique visitors, record the time and date of unique visitors, etc.

   The table below provides more detailed information on these cookies:

   
   

   NAME	OWNER	PURPOSE	DURATION/EXPIRY
   _utma	Google	Distinguishes between users and sessions. A user is a person who visits the site. A session is the period that the user spends on the site, and may consist of several page visits. This allows for an analysis of how the site is used in terms of user page visits and views	2 years from creation/update
   _utmb	Google	Used to differentiate new sessions/visits from repeat visits. Return visitors can be identified through the use of the cookie, which new visitors will not have	30 minutes from creation/refresh
   _utmc	Google	Used in conjunction with the _utmb cookie to determine whether a user is a new or return visitor	End of browsing session
   _utmz	Google	Stores the source of traffic or campaign that explains how the user got to the site	6 months from creation/update
   _utmt	Google	Used to throttle the request rate. This means limiting the number of analysis events sent to Google	10 minutes
   _ga	Google	Used by the web audience analysis tool to differentiate unique users	2 years
   _gid	Google	Used by the web audience analysis tool to differentiate unique users	24 hours
   s_cc	Adobe Analytics	Used to determine whether the cookies are enabled	Session
   s_nr	Adobe Analytics	Stores the date of the visit and whether the visitor is a first-time visitor or a repeat visitor	2 years
   s_sq	Adobe Analytics	Used when the ClickMap and Activity Map functionalities are enabled. Contains information about the last link that the user clicked on	Session
   s_ ecid	Adobe Analytics	Used to allow persistent ID tracking in 1st-party state and used as a benchmark ID if the AMCV cookie has expired. See AMCV cookie here for further details	2 years
   AMCV_###@AdobeOrg	Adobe Analytics	Used to identify a unique visitor – Experience Cloud	2 years
   s_vi	Adobe Analytics	Used to record the date and time for the unique visitor identifier	2 years
   s_fid	Adobe Analytics	Used to record the date and time for the alternative unique visitor ID	2 years
   mbox	Adobe Target	Used to conduct tests aimed at improving the user experience and knowing the most relevant elements and content for visitors	2 years
   at_check	Adobe Target	A cookie created by Adobe Target that is used to determine whether a visitor accepts cookies.	Session
   _ga_18TFZRJTGN	Google	It is used to maintain session status.	2 years
   _twitter_sess	Twitter	It is used to allow Twitter content to appear on the Website and to allow content to be shared over its network. Its storage is enabled to recognise whether the user is logged in.	Session
   gt	Twitter	A cookie used to integrate Twitter functionalities correctly into our Website.	2 hours
   ct0	Twitter	Twitter service cookie. This is used to obtain information from users and to be able to share original content from the Website through the social network.	5 years
   guest_id	Twitter	A twitter cookie that allows the social network to identify the user of Twitter via the Website.	2 years

   
   
3. Third-party cookies - behavioural advertising
   

    

   These third-party cookies store information on the users’ behaviour obtained through continuous observation of their browsing habits. This information is used for developing a specific profile, managed by these third parties, for delivering tailored advertising that matches the observed behaviour. In the same way as in the analytical part, since these cookies are managed by third parties, they do not allow for the unique identification of the user and they are subject to their own privacy policies.

   The rejection of the use of behavioural advertising cookies will prevent the Bank from displaying personalised advertising of interest to the user.

   
   

   NAME	OWNER	PURPOSE	DURATION/EXPIRY
   _personalization_id	Twitter	The purpose is to collect information from users who have been directed to the Website by advertising campaigns from this platform	2 years
   _gac_UA-58567623-40, _gac_gb_G-18TFZRJTGN	Google	Includes user-related campaign information through the link between Google Analytics and Google Ads. Google Ads website conversion tags will read this cookie	90 days
   _IDE, test_cookie, _gcl_au	Google / DoubleClick	The Google / DoubleClick cookie aims to improve the advertising displayed to users	1 year, 1 month, 3 months
   fr, _fbp, _fbc	Facebook	Collects a combination of the user’s browser and unique identifier, used to tailor advertising to users	3 months
   li_oatml, lms_ads, li_fat_id	LinkedIn	Used to identify members of LinkedIn for advertising and analysis purposes outside the designated countries and, for a limited time, for advertising purposes in the designated countries.	30 days
   lidc	LinkedIn	Facilitates the selection of the best data centre for LinkedIn.	24 hours
   li_gc	LinkedIn	It is used to store user consent regarding the use of cookies for non-essential purposes.	2 years
   bcookie	LinkedIn	A browser identification cookie to uniquely identify devices accessing LinkedIn and detect platform abuse.	2 years
   lang	LinkedIn	It stores the user's language.	Session
   wd	Facebook	Through the use of this cookie, Facebook stores the user's screen resolution.	7 days
   xs	Facebook	Through the use of this cookie, Facebook detects if you are logged in on its platform.	1 year
   dpr	Facebook	Through the use of this cookie, Facebook is able to improve the experience offered to users based on their device settings.	7 days
   sb	Facebook	Facebook stores information about the browser to improve its security settings.	2 years
   usida	Facebook	Collects a combination of the user’s browser and unique identifier, used to tailor advertising to users	Session
   m_pixel_ratio	Facebook	Through the use of this cookie, Facebook is able to improve the experience offered to users based on their device settings.	Session
   datr	Facebook	The purpose is to identify the web browser used to connect to Facebook, regardless of which user is logged in. This cookie plays a key role in security.	2 years
   locale	Facebook	It stores the user's language.	7 days
   sa-user-id	StackAdapt	These third party advertising / targeting cookies record information about your website activity, such as the pages you’ve visited and the locations you’ve viewed to enable us to provide you with interest based content and personalised adverts on external websites.	1 year
   sa-user-id-v2	StackAdapt	These third party advertising / targeting cookies record information about your website activity, such as the pages you’ve visited and the locations you’ve viewed to enable us to provide you with interest based content and personalised adverts on external websites.	1 year
   MUID	Bing	Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.	1 year
   bscookie	Linkedin	Used for remembering that a logged in user is verified by two factor authentication.	2 years
   JSESSIONID	Linkedin	Used for Cross Site Request Forgery (CSRF) protection.	Session

   
   

• Users may withdraw or modify their consent relating to cookies at any time, through the settings panel referred to in section 4 and listed in the following link, by using common platforms that may exist for this purpose or their browser.
• Users wishing to withdraw their consent on the browser they use, must set it up as follows:
• (i) Microsoft Internet Explorer: in the “Tools” menu option, select “Internet Options” and click on “Privacy”.
• (ii) Firefox for Mac: in the “Preferences” menu option, by selecting “Privacy”, selecting the “Display cookies” section, and for Windows in the “Tools” menu item, selecting “Options”, clicking on “Privacy” and then “Use custom settings for history”.
• (iii) Safari, in the Safari option, select “Preferences”, and “Privacy”.
• (iv) Google Chrome, in the Tools menu option or Chrome tab (for Mac), by selecting “Options” (“Preferences” for Mac), go to “Advanced settings” and then to “Privacy and security” and “Website settings”, and lastly by clicking on “Cookies and site data”.
• Please note that, if you have accepted third-party cookies, you must delete them from the options in the browser. In this regard, it is recommended that you consult the help section for your browser or visit one of the support sites for the main browsers:
  • Firefox: http://support.mozilla.org/en/home
  • Internet/Explorer: http://support.microsoft.com/ph/807/es-es
  • Safari: http://support.apple.com/kb/HT1677?viewlocale=en_gb
  • Chrome: https://support.google.com/chrome/?hl=en
     
• You can also use tools to block cookie tracking, such as “do not track”.