Key facts and figures

How we helped people and businesses prosper in 2020.

People

€10,783 mn

staff costs (A)

95 %

of employees are full-time

53.7 %

of employees are women

€10,783 mn

staff costs (A)

95 %

of employees are full-time

53.7 %

of employees are women

A. From group consolidated financial statements


Customers

€916 bn

loans outstanding (net)

€498 bn

to households

€320 bn

to companies

€21,227 mn

to government agencies

€469 mn

to microenterprises via microfinance programmes

€77,132 mn

million to others (B)

€916 bn

loans outstanding (net)

€498 bn

to households

€320 bn

to companies

€21,227 mn

to government agencies

€469 mn

to microenterprises via microfinance programmes

€77,132 mn

million to others (B)

B. Including financial business activities and customer prepayments


Shareholders 

€477 mn

total shareholder remuneration (C)

€44,011 mn

market value at year end, second highest bank in the eurozone

€477 mn

total shareholder remuneration (C)

€44,011 mn

market value at year end, second highest bank in the eurozone

C. The maximum allowed in accordance with the limits set by the European Central Bank (ECB) in its recommendation last December


Communities

€204 mn

invested in communities

€110 mn

invested in universities

€94 mn

invested in community programmes and projects

€204 mn

invested in communities

€110 mn

invested in universities

€94 mn

invested in community programmes and projects


Suppliers 

€5,230 mn

paid to suppliers (D)

4,592

suppliers selected under our global procurement model

94.7 %

local suppliers (D)

€5,230 mn

paid to suppliers (D)

4,592

suppliers selected under our global procurement model

94.7 %

local suppliers (D)

D. Data refers exclusively to purchases negotiated by Aquanima


Tax contribution 

€6,443 mn

total taxes paid by the Group

€2,946 mn

corporate income tax

€3,497 mn

other taxes

€6,443 mn

total taxes paid by the Group

€2,946 mn

corporate income tax

€3,497 mn

other taxes