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To build a more responsible bank and strengthen customer loyalty, we’re embedding our environmental, social and governance approach in our strategy and culture.
We aim to be net zero by 2050 as we support all our customers' transition to a low-carbon economy and drive inclusive and sustainable growth.
in NPS in 8 markets
bank in Bloomberg Gender Equality Index
in green finance
people financially empowered
people benefitted by scholarship, internship and entrepreneurship programmes
people helped through our community programmes
in NPS in 8 markets
bank in Bloomberg Gender Equality Index
in green finance
people financially empowered
people benefitted by scholarship, internship and entrepreneurship programmes
people helped through our community programmes
“The Santander Way” is our global culture. It aligns with our corporate strategy and includes our purpose, our aim, and how we do business. It is the bedrock of the responsible bank we are building.
Inclusive and sustainable growth means meeting our customers’ needs; helping businesses create jobs; empowering people financially with the education and training they need; financing renewable energy and smart, sustainable infrastructure to support the transition to a low-carbon economy; and being aware of social and environmental opportunities and risks.
Reports on responsible banking
The ESG presentations below give an overview of Santander’s sustainability strategy and corporate governance.
Group Annual Report
Santander reports annually to stakeholders (employees, customers, shareholders and broader society) on its culture, actions and commitment regarding sustainability and responsible banking.
Reports by country
We issue a report on our responsible banking initiatives in the countries where we operate. While some subsidiaries include it in their annual report, others prepare their own sustainability report.
Climate-related reports
Relevant, in-depth reporting on climate-related topics and our environmental footprint. This includes Santander’s annual climate finance and TCFD reports.
Support for higher education
Includes reports on Santander´ support for higher education, entrepreneurship and employability.
ESG investor presentations
Reporting for investors and analysts on environmental, social and governance topics.
Core policies that embed ESG Criteria in our business model
Guidelines for assessing and determining our involvement in sectors that carry reputational risk.
General sustainability policy
Santander’s general sustainability principles and voluntary commitments to stakeholders with a view to creating lasting value, in line with the Code of corporate governance of Spain’s National Securities Market Commission (CNMV).
Environmental, social and climate change risk management
Criteria for identifying, assessing, monitoring and managing environmental and social risks and activities associated with climate change.
Culture policy
Guidelines and standards to promote a healthy culture throughout Grupo Santander. Because “how” we do things is as important as “what” we do, our corporate culture is the way we make sure we’re not only observing the law and regulation, but also exceeding expectations by being Simple Personal and Fair in all we do.
General code of conduct
The ethical principles and rules for all Santander employees.
Human rights policy
Santander's position on upholding human rights in its dealings with stakeholders, based on the UN Guiding Principles on Business and Human Rights.
Initiatives
Santander is an active member in the main local and international initiatives and working groups that promote sustainable development.
Principles of Responsible Investment
This UN initiative aims to promote sustainable investment and development among its signatories.
Santander manages employees’ pension funds in Spain and Brazil based on standards of responsible investment.
More details: Principles of Responsible Investment
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World Business Council for Sustainable Development (WBCSD)
Group Executive Chair Ana Botín is a member of WBCSD’s executive committee, and Santander is part of its Future of Work initiative, which helps companies adapt their business and human resource strategy in the digital age.
More details: WBCSD
ESG ratings
| ESG ratings | 2022 | 2021 | Evol. |
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MSCI index
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MSCI index
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22.4 |
23.9 |
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A |
A- |
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World & Europe index
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World & Europe index
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C (55.6) |
C (51.8) |
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61 (Advanced) |
61 (Advanced) |
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FTSE4Good index
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FTSE4Good index
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92.87 |
90.26 |
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92 |
89 |
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