From 27 October Santander will change two household bills categories where customers receive cashback on bills paid from the 1I2I3, 1I2I3 Lite, Private and Select Current Accounts. Customers paying bills via direct debit from their Santander account will see water bills moved from cashback of 1% to 3% and communications bills (phones/broadband/TV packages) moved from cashback of 3% to 1%. Cashback on other household bills paid from these accounts (such as gas, electricity, council tax, etc.) will remain unchanged.
From today, Santander will be proactively contacting all customers coming to the end of their repayment holiday to provide a range of options that can be tailored to suit their current situation. Customers do not need to do anything until they are contacted by the bank when they will be given a simple online process to follow to access the right support. Letters, emails or text messages will be sent to customers at least ten days before their new mortgage payment is due to be taken.
Dedicated customer phone line launched for personal customers requiring financial support – 0800 01 56 382. Website page introduced with advice and tips on managing finances. Thousands of business customers contacted by Santander relationship teams to offer support. Customers advised to be aware of fraudulent activity related to Coronavirus outbreak.