A global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

• Accelerate the transformation of our Retail & Commercial Banking global business towards a common operating and business model, leveraging our global scale and the rollout of global technology platforms
  
  
• Deepen customer primacy and continue growing our customer base through a superior omnichannel experience and hyper-personalization, supported by leading local franchises
  
  
• Promote profitable growth, allocating capital to high-return opportunities while reinvesting efficiency gains from scale and digitalization to support innovation and transformation
  
  
• Execute our transformation with discipline and a programmatic model across all markets, driving profitable growth

From 1 January 2026, the Cards business is in Retail (previously recorded in Payments), to better align reporting with the management structure in these businesses in 2026. And Plard, the Group’s card processing platform, will remain in Payment Solutions.