The Openbank Garage is Openbank’s new video podcast, a space to explore the ideas, technologies and people shaping the future of digital banking. Through conversations with bank professionals and guest experts, the series explores the projects, products and initiatives driving Openbank’s transformation, how teams collaborate to turn ideas into tangible solutions, and how technology is helping to respond to customers’ evolving needs.
The podcast aims to bring audiences closer to some of the projects, technologies, and ways of working that are driving Openbank’s evolution but often remain out of the spotlight. Through the voices of the people leading and making these initiatives possible, the series showcases the challenges, decisions and milestones involved in building a digital bank on a global scale.
With technology and innovation as its common thread, each episode explores some of the key challenges and opportunities reshaping the financial services industry, from Artificial Intelligence and customer experience to data, digital products, and talent. An opportunity to discover, in an accessible and engaging way, how Openbank is building the bank of the future and how innovation is translated into increasingly simple, personalised and relevant experiences for customers.
Chapter 1 | Sandi AI: How AI Is Transforming Digital Banking
In this episode of The Openbank Garage, Nitin Prabhu, Global Head of Openbank, and Jose Rambla, Global Domain Owner of Assisted Channels, discuss how advances in technology are reshaping the way customers interact with their banks and how Openbank is responding to these changing expectations through innovative AI-powered solutions such as Sandi AI. The conversation explores the evolution of customer behaviour, the growing importance of conversational experiences, and the potential of artificial intelligence to deliver more seamless, personalised and natural interactions. Together, they reflect on how digital assistants could transform banking and help define the future relationship between customers and financial services.
