In September 2023, we announced our last step towards ONE Santander, to build five Global businesses.

Our new common operating model will capture the full potential of our in-market and global value.

By pooling our investments and resources across our five global businesses, we unlock significant value:

• improving efficiency structurally by implementing a common operating model and investing more efficiently in technology and operations…
• …while we improve customer experience and gain market share…
• …creating sustainable profitable growth