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Santander publishes its online sustainability report

  • The report complements the paper version and informs users in a dynamic and attractive way of the Group's sustainability strategy and its main actions in this regard.

Madrid, 30 of May of 2013.- 2012 marked  the 10th anniversary since the Group's presented its corporate sustainability plan. The advances made since then have enabled Banco Santander to become one of the biggest international references in this area. The Sustainability Committee, chaired by the CEO, has been a driving force in achieving this.

The sustainability report 2012 is structured into four major blocks:

  1. Sustainable Activity

    This block is broken down in turn into four sections:

    Customers and service quality. The customer is at the heart of the Bank's business model, with a corporate service quality model as well as solid corporate models to manage incidents and complaints.

    Products and services. Santander offers responsible and sustainable products and services that respond to the needs of its customers and which not only take account of financial performance but also incorporate ethical, social and environmental aspects. 

    Credit analysis. In its risk analysis and decision-making processes for project finance operations, Santander also takes into account and evaluates social and environmental aspects.

    Sustainable processes. Santander measures its environmental footprint at all the Group's facilities throughout the world, and has an ambitious energy efficiency plan. Furthermore, the Bank's procurement processes are managed in a coordinated, efficient and sustainable way.
  2. Social investment

    In 2012, Santander allocated 182 million euros to social investment, including 130 million invested in higher education. Santander Universities is the main focus of the Group's social investment.

    Santander promotes banking penetration and financial inclusion in the communities where it operates, with initiatives aimed at meeting the needs of underprivileged groups with lower acquisition power.
  3. Employees

    Santander's people management model is structured around attracting and retaining the best international talent, the management of knowledge and the commitment of professionals, based on a solid culture of values, fostering a sense of pride at belonging to the Group and promoting volunteering.
  4. Shareholders and investors

    Santander is listed on two of the most prestigious sustainability indices in the world: the DJSI and the FTSE4Good. Shareholders, investors and the market in general are increasingly valuing the Group's sustainability strategy.

    In each of the different sections, the sustainability report reviews the main milestones and achievements of the year, and the major goals and targets for 2013. It also contains a balanced scorecard that reflects the issues which the Bank considers to be most relevant in terms of sustainability.

    The report, which is drafted in accordance with the most advanced international standards in this area, has been audited by Deloitte.

    For the first time this year, users can access the online annual report from their iPad, iPhone and any other mobile device. Furthermore, the structure, browsing and contents of the report have been designed to guarantee accessibility for all users.

    Read the online sustainability report 2012

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