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Our ambition is to provide the best customer experience through an operating model driven by excellence. We’re a diverse team of highly motivated individuals who work collaboratively, each bringing the skills and passion to ensure we deliver the best experience for our customers. 


To achieve our goal of being a Digital Bank with the Human Touch, our highly skilled Community of Practice team work collaboratively to optimise and simplify our customer journeys through Process Re-Engineering and digital automation.  Our culture is one of continuous improvement and we are passionate about what we do to support our customers.

 Part of the Chief Operating Office (COO) and working in partnership as a Community of Practice, together with our Strategic Partners, we provide specialist operational support across all our Centre’s of Excellences (COE’s) and Business Units to ensure we provide a best-in-class service to our millions of Santander UK customers.  

 Our team is highly motivated and our unique and diverse range of skills and knowledge enable us to provide specialist operational support through a variety of roles which include:   

  •  Process Re-Engineering 
  • Quality Assurance 
  • Management Reporting 
  • Control execution 
  • Customer communication 
  • Strategic Partnership management 
  • Accounting controls 
  • Transformation management 
  • Resource planning