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Information for shareholders and investors
Corporate governance and remuneration policy

2019 Online Report

We want to help people and businesses prosper in a Simple, Personal and Fair way

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  • Santander Bank's 2019
  • Chairman's letter
  • Chief Executive Officer's letter
  • Business model
  • Our strategy
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  • Highlights 2019
  • Santander Bank's 2019
  • Chairman's letter
  • Chief Executive Officer's letter
  • Business model
  • Our strategy
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  • Highlights 2019

2019: Another year we met our commitments to generate growth, profitability and strength

Profit
€8.3 Mn

Underlying attributable profit

Customers
145 Mn

in 10 core markets

Growth
€49.5 Mn

+3% Total income

Profitabilit
11.8 %

Underlying RoTE

Strength
11.65 %

CET1 fully loaded

Profit
€8.3 Mn

Underlying attributable profit

Customers
145 Mn

in 10 core markets

Growth
€49.5 Mn

+3% Total income

Profitabilit
11.8 %

Underlying RoTE

Strength
11.65 %

CET1 fully loaded

Letter from the Group executive chairman

"We have grown, becoming even stronger and more profitable, and running our business more responsibly"

Read

Letter from the CEO

"We have developed and implemented a series of measures aimed at improving profitability"

Read

We are creating a more responsible bank

Our business model

Our business model, based on scale, a customer-centric approach and diversification, has driven predictable and profitable growth.

Find out more

Our strategy

Our strategy is based on a virtuous circle centred on trust: employees who are more committed means we have customers who are more satisfied, allowing us to generate results and invest more in society, which helps our employees to be more motivated and committed.

Find out more

By generating trust and acting responsibly, we contribute value to our stakeholders.

 
 
196,000

employees

Employees

Our teams are increasingly more diverse and our employees benefit from initiatives to promote their professional development in an increasingly open and agile work environment.

Find out more

 
 
~145 m

customers

Customers

We want to be the main bank of our customers, offering the best service to earn their lasting loyalty.

Find out more

 
 
4 m

shareholders

Shareholders

We want to continue to be one of the most efficient and profitable banks in the world, increasing the value we offer our shareholders.

Find out more

 
 
2,0 m

financially empowered people

Communities

We want to contribute to addressing the major global challenges. For that reason, we are one of the founding signatories of the United Nations Principles for Responsible Banking. We have a strategy for supporting inclusive and sustainable growth.

Find out more

Who is Who

Board of Directors

Meet our Board

Other links of interest

Highlights 2019
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