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2019: Another year we met our commitments to generate growth, profitability and strength
Underlying attributable profit
in 10 core markets
+3% Total income
Underlying RoTE
CET1 fully loaded
Underlying attributable profit
in 10 core markets
+3% Total income
Underlying RoTE
CET1 fully loaded
We are creating a more responsible bank
Our business model
Our business model, based on scale, a customer-centric approach and diversification, has driven predictable and profitable growth.
employees
Employees
Our teams are increasingly more diverse and our employees benefit from initiatives to promote their professional development in an increasingly open and agile work environment.
customers
Customers
We want to be the main bank of our customers, offering the best service to earn their lasting loyalty.
shareholders
Shareholders
We want to continue to be one of the most efficient and profitable banks in the world, increasing the value we offer our shareholders.
financially empowered people
Communities
We want to contribute to addressing the major global challenges. For that reason, we are one of the founding signatories of the United Nations Principles for Responsible Banking. We have a strategy for supporting inclusive and sustainable growth.
