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2023 Highlights
branches
employees
total customers
digital customers
underlying attributable profit
RoTE
branches
employees
total customers
digital customers
underlying attributable profit
RoTE
About us
Santander maintains a leading position in Spain in assets and loans and has a large branch network which continuously works on developing tailored offers to individuals, SMEs and corporates, offering attractive value propositions for our customers. Our focus has been on digital transformation, which allows us to offer for example our remote personalised management service (Santander Personal) or grant support packages, moratoria and ICO financing remotely. We are also leaders in the main wholesale banking league tables. As a result, Santander received prestigious awards including “Bank of the year in Spain”, by The Banker in 2019 and “The best bank in Spain”, by Euromoney in 2020.
Our history
Santander's history began in 1857 and, from the beginning did business internationally, initially linked to trade between the port of Santander and Ibero-America.
For decades it has established itself as one of the major Spanish financial groups, with the launch of innovative products (such as the “Supercuenta Santander”) and with successive acquisitions such as Banesto (1994), the merger with Banco Central Hispano (1999) or the integration of Banco Popular (2017).
Strategic priorities
- Grow our customer base, providing the best customer experience across all channels
- Deliver a simpler value proposition for retail and a specialized one for high-value segments and evolve our customer relationship model towards a digital bank with branches
- Simplify our product portfolio and automate processes to enhance operational excellence
- Leverage our scale across the region to grow our business and build a common operating model
- Continue optimizing our capital management through better capital allocation and balance sheet mobilization
Our Head
Ángel Rivera
CEO of Santander Spain
No results found
Non-IFRS and alternative performance measures
In addition to the financial information prepared in accordance with International Financial Reporting Standards (“IFRS”) and derived from our financial statements, the information above contains certain financial measures that may constitute alternative performance measures (“APMs”) as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority (ESMA) on 5 October 2015 (ESMA/2015/1415en) and other non-IFRS measures (“Non-IFRS Measures”). Such APMs and non-IFRS measures have been calculated using the financial information from Santander Group but are not defined or detailed in the applicable financial reporting framework and have neither been audited nor reviewed by our auditors. While we believe that these APMs and non-IFRS measures are useful in evaluating our business, this information should be considered as supplemental in nature and is not meant as a substitute of IFRS measures. In addition, other companies, including companies in our industry, may calculate or use such measures differently, which reduces their usefulness as comparative measures. For further details of the APMs and Non-IFRS Measures used by Banco Santander, S.A. (Banco Santander), as the parent company of Santander Group, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFRS, please see the Banco Santander´s most recent Annual Report on Form 20-F filed with the U.S. Securities and Exchange Commission, as well as the section “Alternative performance measures” of the annex to Banco Santander´s most recent quarterly Financial Report. These documents are available on Banco Santander’s website (www.santander.com).
The businesses included in each of the Santander Group primary segments and the accounting principles under which their results are presented in such documents may differ from the businesses included and accounting principles applied in the financial information separately prepared and disclosed by its subsidiaries (some of which are publicly listed) which in name or geographical description may seem to correspond to the business areas covered in such Santander Group documentation. Accordingly, the results of operations and trends shown for the Santander Group´s business areas may differ materially from those of such subsidiaries.