Q1’21 Highlights

564

branches

21,581

employees

24.5 mn

total customers

6.4 mn

digital customers

€ 294 mn

underlying attributable profit

9 %

underlying RoTE

564

branches

21,581

employees

24.5 mn

total customers

6.4 mn

digital customers

€ 294 mn

underlying attributable profit

9 %

underlying RoTE

About us

Santander UK is the leading scale challenger bank,  with an innovative value proposition for retail, business and corporate customers.

Its portfolio is based on an established mortgage and savings market presence while successfully challenging the big four UK banks in current accounts and corporate and commercial banking.

Through omni-channel strategy we provide high quality, seamless service across an optimized branch network, digital and telephony channels enabling a tailored customer experience.

Our history

Santander first entered the United Kingdom in 1988 with a fifteen-year alliance with The Royal Bank Scotland. In 2004, it began its direct commercial activity with the acquisition of Abbey National. The Bank continued  to grow through acquisitions, including Bradford & Bingley and Alliance & Leicester in 2008 and 2009. Santander UK was transformed from three former building societies into a full-service retail and commercial bank.

Strategic priorities

  • Deliver growth through customer loyalty and outstanding customer experience
     
  • Simplify and digitalize the business to improve efficiency and returns
     
  • Engage, motivate and develop a talented and diverse team
     
  • Be a responsible and sustainable business

 

Nathan Bostock

Chief Executive Officer of Santander UK plc

No results found

Non-IFRS and alternative performance measures 

In addition to the financial information prepared in accordance with International Financial Reporting Standards (“IFRS”) and derived from our financial statements, the information above contains certain financial measures that may constitute alternative performance measures (“APMs”) as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority (ESMA) on 5 October 2015 (ESMA/2015/1415en) and other non-IFRS measures (“Non-IFRS Measures”). Such APMs and non-IFRS measures have been calculated using the financial information from Santander Group but are not defined or detailed in the applicable financial reporting framework and have neither been audited nor reviewed by our auditors. While we believe that these APMs and non-IFRS measures are useful in evaluating our business, this information should be considered as supplemental in nature and is not meant as a substitute of IFRS measures. In addition, other companies, including companies in our industry, may calculate or use such measures differently, which reduces their usefulness as comparative measures.  For further details of the APMs and Non-IFRS Measures used by Banco Santander, S.A. (Banco Santander), as the parent company of Santander Group, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFRS, please see the Banco Santander´s most recent Annual Report on Form 20-F filed with the U.S. Securities and Exchange Commission, as well as the section “Alternative performance measures” of the annex to Banco Santander´s most recent quarterly Financial Report. These documents are available on Banco Santander’s website (www.santander.com). 

The businesses included in each of the Santander Group primary segments and the accounting principles under which their results are presented in such documents may differ from the businesses included and accounting principles applied in the financial information separately prepared and disclosed by its subsidiaries (some of which are publicly listed) which in name or geographical description may seem to correspond to the business areas covered in such Santander Group documentation. Accordingly, the results of operations and trends shown for the Santander Group´s business areas may differ materially from those of such subsidiaries.