In early 2024, the bank combined its operations in all its markets into five global businesses. It is another step in the Group’s transformation and the final stage of ONE Santander, our common operating model to create a more efficient, profitable and sustainable bank.
 

Grupo Santander is structured under five global businesses. Our common business and operating model, ONE Santander, enables us to manage the bank in a simpler and more efficient way. This new model also helps the Group achieve profitable growth and better customer service.

A common business and operating model

 

These businesses and one global platform — Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments — enable us to leverage our scale and global network to drive profitable growth and create shareholder value.

The path to One Santander

At Santander, we are making headway with simplifying our operations in a new phase of shareholder value creation. Recently, we completed our nine-year transformation to ONE Santander by bringing together our retail and commercial operations and consumer operations in two new global businesses: Retail & Commercial and Digital Consumer Bank. They join CIB, the first business we managed as a global platform, and Wealth and Payments (PagoNxt and Cards) created after.

This new approach enables us to harness the potential of our business model, leveraging our unique competitive advantages to achieve profitable growth, serve our customers better and simplify our structure. This will help us achieve the strategic targets we announced at our 2023 Investor Day

Our unique combination of global scale and local leadership (top 3 in loans, deposits and investment funds in most of our markets) creates value for the Group. We nurture relationships between subsidiaries and regions by sharing strengths and technology and commercial know-how.  

As part of our transformation in recent years to ONE Santander, we have grouped our operations into these five global businesses:

New phase of growth and profitability

Our operating model, which enables us to begin a new phase of profitable and sustainable growth while generating shareholder value, is underpinned by these three principles:

Think Value

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We want to increase revenue sensibly and simplify our business. We’re working on creating shareholder value through double-digit growth on average throughout the cycle.

Think Customer

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We want to offer the best experience at the best price and to build relationships with our customers based on trust and cooperation. We want to be a digital bank with branches.

Think Global

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We strive to leverage our unique combination of global strength and local leadership to boost profitability.

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