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Information for shareholders and investors
Corporate governance and remuneration policy

2020 Online report

We want to help people and businesses prosper in a way that is Simple, Personal and Fair

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  • 2020 at the bank
  • Executive chairman's letter and Chief executive officer's letter
  • Business model
  • Employees
  • Customers
  • Shareholders
  • Society
  • Other links of interest
  • Board of directors
  • 2020 achievements
  • 2020 at the bank
  • Executive chairman's letter and Chief executive officer's letter
  • Business model
  • Employees
  • Customers
  • Shareholders
  • Society
  • Other links of interest
  • Board of directors
  • 2020 achievements

2020: In a challenging year, we were there for our employees, customers, shareholders and communities

Results
€5.1 bn

2020 underlying profit

Customers
148 mn

in Europe and the Americas

Digital
42.4 mn

digital customers (+15%)

Efficiency
47 %

2020 efficiency ratio

Strength
12.34 %

CET1

Results
€5.1 bn

2020 underlying profit

Customers
148 mn

in Europe and the Americas

Digital
42.4 mn

digital customers (+15%)

Efficiency
47 %

2020 efficiency ratio

Strength
12.34 %

CET1

Executive chairman's letter

Our purpose is our North Star, guiding our response to the pandemic and the economic crisis

Read

Chief executive officer's letter

Our model will allow us to continue to successfully navigate the changing global landscape

Read

We’re creating a more digital and more responsible bank

Our business model

Our business model, built on our core strengths of customer focus, scale and diversification, makes us stable and resilient.

Find out more
Employees
191,000

employees in the group

Employees
191,000

employees in the group

Employees

Our team is the backbone of our strategy. It reflects the diversity of the communities we serve and adapts to meet the needs of customers and retain their trust.

Find out more
Customers
+ 148 mn

customers

Customers
+ 148 mn

customers

Customers

Our customers are at the heart of everything we do. Being responsible means offering our customers products and services that are Simple, Personal and Fair.

Find out more
Shareholders
4 mn

shareholders

Shareholders
4 mn

shareholders

Shareholders

We believe the best way to support our shareholders is to prioritize the health and safety of our employees, help customers and society, and ensure profitable business continuity.

Find out more
Society
€105 mn

donated to social causes to fight Covid-19

Society
€105 mn

donated to social causes to fight Covid-19

Society

We’re determined to help companies and communities worldwide, and to make the most of the opportunity to tackle challenges like inequality and climate change.

Find out more

Other links of interest

Santander. All. Together. Now.

We fulfil our responsibility by supporting our teams, customers and society

Learn about the measures to combat the impact of coronavirus

A responsible bank with robust governance

Meet the board
2020 achievements
FIND OUT MORE
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