Our aim is to be the best open financial services platform by acting responsibly and earning the lasting loyalty of our people, customers, shareholders and communities. 

The customer is at the centre of our strategy. Our customer focus, scale and regional and business diversification underpin our creation of value for shareholders.

To achieve efficient and profitable growth, we aim to focus on disciplined capital allocation; a robust balance sheet, reinforced by a 12% fully loaded CET1 ratio; and our prudential risk management (as evidenced by our top results among our peers on stress tests year after year).

Our strategy rests on three initiatives that we launched in 2020 — One Santander, PagoNxt and Digital Consumer Bank —, which will drive our profits and growth now and in the future.

1. One Santander

One Santander will develop common solutions and businesses regionally and worldwide so the Group can increase its connectivity, competitiveness and growth.

2. PagoNxt

PagoNxt is key to our strategy, as our customer relations revolve around payments. PagoNxt is our common tech arm that will combine all Santander and open market customers’ payments.

It includes our acquiring and international trade businesses, plus Payments Hub, a cloud-based API infrastructure that connects with clearing houses for instant payments in all major currencies.

3. Digital Consumer Bank

Digital Consumer Bank builds on the technology of Openbank, Santander's digital native bank, to accelerate growth and keep our consumer and auto finance businesses profitable as we transform our tech platform. We want Digital Consumer Bank to be the largest of its kind in the world.

Our goal is to create value for everyone through responsible business management, with committed teams and talent that earn our customers’ loyalty, produce strong results for our shareholders and support our communities.