We are creating value for our shareholders by focusing on delivering profitable growth in a responsible way.
We aim to be the best open financial services platform, by acting responsibly and earning the lasting loyalty of our people, customers, shareholders, and communities. Our purpose is to help people and businesses prosper. We strive to make all we do Simple, Personal and Fair.
Our strategy aims to create value for all our stakeholders. Our talented and engaged team generates customer loyalty, leading to strong financial results for our shareholders, so we deliver support for our communities, which motivates our team.
Our aim
To be the best open financial services platform, by acting responsibly and earning the lasting loyalty of our people, customers, shareholders and communities.
Our purpose
To help people and businesses prosper.
Our how
Everything we do should be Simple, Personal and Fair.
01. Customer focus:
in 8 markets
customers
in 8 markets
customers
*NPS – internal benchmark of individual customers' satisfaction audited by Stiga / Deloitte
02. Our scale:
in 10 of our markets
in 10 of our markets
03. Diversification:
Balanced profit distribution
Europe
North America
South America
Digital Consumer Bank
Europe
North America
South America
Digital Consumer Bank
Data as of FY'22. Contribution to Group’s underlying profit as a % of operating areas, excluding the Corporate Centre
Our strong model is reflected in the resilience of our business. It is a competitive strength that continues to differentiate us.
To build a more responsible bank and strengthen customer loyalty, we are embedding our approach to environmental, social and governance issues across the Group, in our strategy and our culture.