Banco Santander Mexico customers and SMEs will have access to support in the deferral of their most frequent credit payments for up to four months, including mortgage, car, credit card, payroll and personal loan payments, in order to help them deal with issues deriving from the coronavirus (covid-19). 

City of Mexico, 26 March 2020

A differential factor in the support that Santander will provide for its customers is that access to these benefits will be digital, allowing customers to apply for them entirely online, without having to call the contact centre or go into a branch. 

Details and the application form for this support will be available on the bank's portal

These measures are in addition to other options that are currently available for Santander customers, such as spreading out payment for online supermarket shopping over three months interest-free, and payment at chemists, laboratories or hospitals over five or ten months interest-free. 

Santander also has Major Medical Insurance, Hospitalisation and Life Insurance policies with cover for covid-19 infections, even though the virus has been declared a pandemic by the World Health Organisation. 

The bank will be adding to these measures with other support initiatives that will be announced shortly in order to help people and companies in the current situation, and as part of our commitment to Mexico. 


Banco Santander Mexico, S.A., Institución de Banca Múltiple, Grupo Financiero Santander (Santander Mexico), one of the main banks in Mexico, offers a wide range of financial services and products, including retail and commercial banking and banking for individuals, financial advisory services and other investment activities. Banco Santander Mexico provides a financial services platform for the middle and upper segments of the population and small and medium-sized enterprises. It also provides comprehensive financial services for the major multinational companies in Mexico. At 31 December 2019, Banco Santander Mexico held total assets amounting to $1,411 thousand million and had more than 18,1 million customers. With a headquarters in the City of Mexico, the company operates 1,402 branches around the country and has a total of 19,975 employees.