For the second time in a row, Santander Bank Polska has won the “Business-Friendly Bank” (“Bank Przyjazny Firmie”) ranking organised by the Forbes monthly. In this year’s ranking, the bank has been recognised for service quality, customer acquisition and remote contact channels.
Warsaw, 27 October 2022.
This year’s edition of the multi-stage survey assessed the products and services offered to SMEs, the availability of advisors, and their engagement in offering solutions adapted to customer needs. Remote channels were also an important part of the ranking. One new feature was the analysis of the customer’s emotions during contacts with the bank.
“I am glad that we have been once again recognised for our service of small and medium enterprises, especially given that this year’s ranking put a lot of stress on advisors. We want to be a partner for SMEs at all times and fulfil our mission by helping them prosper. This is particularly important right now, in a challenging environment, because those companies are the lifeblood of economy,” says Michał Gajewski, President of the Management Board of Santander Bank Polska.
Santander Bank Polska renders services to over 500,000 micro-, small and medium companies, providing them with state-of-the-art financial solutions every day. 334,000 of them are digital customers who bank using remote channels (including 162,000 users of the bank’s mobile app).
“We can see that our offer for SMEs is attracting interest as more and more customers opt for remote channels. Our services are no longer only financial. We provide an entire package of additional solutions to help entrepreneurs focus on running their businesses,” adds Michał Gajewski.
In addition, the bank is continually streamlining its products and services to make banking easier. The holders of its business accounts have access to a number of electronic services useful in company management. The package includes financial services such as eAccounting, eFactoring, eDebtCollection and eBidSecurity. It also features a special offer of purchases without fees within the eLeasing service, and the eHealth service with private medical packages.
Prepared by the Minds & Roses research agency, the Forbes ranking assesses bank services and service quality for SMEs.
During 144 audits, the auditors analysed 13 banks to examine their proposition for sole proprietors, for a natural person running their business for 3 years, and for an experienced entrepreneur operating for 5 years.