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Codes of conduct

The guiding principle of Santander Group’s activity is the defence of its integrity and reputation, complying strictly with legislation and regulations and with the ethical standards applicable in the markets in which it operates.

Putting this commitment into practice requires the implementation of a strong corporate culture at all levels of the organisation, together with the establishment and continual updating of a whole set of policies, procedures, codes of conduct and internal controls.

Code of Conduct in Securities Markets


General Code of Conduct

The General Code of Conduct contains the ethical principles and standards of conduct that govern the behaviour of all Banco Santander employees and is the central pillar of the Group’s compliance programme. This code was updated in 2012.

In 2014, the Bank was awarded the AENOR Risk Management System certificate for the prevention of criminal offences.

Whistleblowing Channel
Banco Santander has a whistleblowing channel, which employees may use to report, in confidence, any actions they think are illegal or do not comply with the General Code of Conduct, which have come to their notice in the course of their work.

Anti-corruption Policy
This page contains information on Santander Group’s anti-corruption policy:

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