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Cookie policy

We use our own cookies to improve our services while analysing your navigation habits. If you continue navigating through this page, we understand that you accept their use in the terms laid down in the Policy of Cookies. More information.

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Cookies policy

1. Data Controller

By way of this notice, Banco Santander S.A., a company registered with the Bank of Spain as number 0049, with registered offices in Santander, Paseo de Pereda, 9-12, Tax Identification Code (CIF): A-39000013 and listed in the Santander Mercantile Registry on Page 286, Sheet 64, Companies Book 5, Entry 1, the owner of this website (hereinafter "the Bank" or the "Website Owner", indiscriminately), wishes to inform the Users of the Website: www.santander.com (hereinafter the "Portal") about its Cookies Policy, so that they are aware of the cookies that shall be used be used as they browse through the Portal, and may consent to the same being used.

2. Concept of Cookies

Cookies are files which are downloaded and stored on the computer of the User browsing the Internet and which, in particular, contain a number which allows the User's computer to be unequivocally identified, even when the User's location or IP address changes.

Cookies are installed while browsing the Internet, either by the websites that the user visits or by third parties with which the website is associated, and they allow the website to know the user's activity on the same site or on others associated with it, for example: the location from which it is accessed, the connection time, the device from which it is accessed (fixed or mobile), the operating system and browser used, the most visited websites, the number of clicks and data regarding the user's behaviour on the Internet.

While cookies do not need to be enabled to visit a website, the website may not work correctly if they are disabled. If the user decides not to send cookies to our systems, he/she may "disable" them on the browser, by removing them from his/her browsing history or cache when finished visiting the site.

3. Authorisation to use cookies

In accordance with the cookies notice that appears at the bottom of the website, the website user or visitor agrees that by browsing the site, they are expressly authorising the cookies to be used as described below, except where their browser settings have been configured to reject the use of cookies.

4. Types of cookie used on the Portal

Users browsing the Portal may find cookies inserted directly by the Website Owner, as specified in the section below:

4.1 Cookies that are strictly necessary inserted by the Owner

The Website Owner uses cookies which are strictly necessary to enhance the browsing experience on the Portal and to ensure that the site content loads properly.

Customisation cookies are also used to compile statistical data on user activity on the Website to improve the services provided to users by way of analysing browsing habits.

Pursuant to the guidelines issued by the Spanish Data Protection Agency, below is a description of the Portal's use of cookies.

The following are the cookies we use when a user enters the Portal, serving the following purposes: 

Cookie Owner Expiry date Functionality
JsEnabled Banco Santander S.A. Session This gauges the language in which the portal should preferably function for the user.
Visits Banco Santander S.A. Ongoing This remembers the personal data on the Visiting Form, so that the user does not have to fill in these fields again for their next visit. It is only enabled when the customer has expressly requested this.
accionistascookie Banco Santander S.A. Ongoing This remembers the value of the country in which the shares selected by the user are deposited, so that the next time the user accesses the portal using this browser, this can be selected as the initial option (this function is not currently in use).
JSESSIONID Banco Santander S.A.    

 

4.2. Third-party cookies

Below is a list of the different types of third-party cookies that may be downloaded onto your computer when using the Portal, which are sent to your computer or terminal by a domain or device managed by a third party other than the Website Owner, as well as the purposes they serve.

  • Analysis cookies: These allow the party responsible for them to monitor and analyse the behaviour of users on the Portal. The information collected with these cookies is used to measure activity on the Portal and to create browsing profiles of its users, in order to make improvements in accordance with usage data analysis.

The table below provides more detailed information on these cookies: 

Cookie Owner Expiry date Functionality
_ga Google 2 years This is used by the web audiences analysis tool to distinguish single users
_gid Google Session This is used by the web audiences analysis tool to distinguish single users
utag_main Tealium 1 year This is used by the web audiences analysis tool to register the number of pages the user has seen, the number of visits he/she has made to our site, and a single identification.
VisitorID Netinside Ongoing This is used by the web audiences analysis tool to distinguish single users.

 

5. Revoking authorisation for the use of cookies and browser settings

Once the Cookies have been installed, users may opt to revoke their consent and remove them at any time. To do so, they may use the setting options for contents and privacy available on the browser they are using. Depending on the type of browser the user employs, the procedure for revoking and removing cookies may, for example, be one of the following:

6. Update to the Cookies Policy and contacts

This Cookies Policy may change over time, depending on the cookies used.

The Website Owner advises you to check this policy each time you access our Website in order to be properly informed about how and for what purposes we use cookies, and to be aware of any changes to the types of data collected.

If the user has any queries concerning the Portal's Cookies Policy, or wishes to revoke the consent originally granted, he/she may write an e-mail to the Owner at the following e-mail address: comunicacioninternet@gruposantander.com, stating "Cookies Policy" in the subject field.
 

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