At Santander, we’re there for our customers in the moments that matter – whether that’s helping them to resolve a problem, answer a query or achieve their next life goal.
Our award-winning teams deliver support through a variety of channels so that our customers can contact us in the way that’s most convenient for them. Whether our customers visit a branch, call us or connect via live chat, we’re committed to keeping things simple, personal, and fair. And to support that, we’ve built a culture of respect where everyone is empowered to go above and-beyond: for customers, colleagues, and the communities we serve.
Customer Support: In Branch
Our branch teams are the friendly face for our Santander customers. They support our customers with their everyday banking queries, cash transactions, and give our customers guidance about our products and services. They deliver a personalised service, tailored to each customers individual needs.
Our supportive teams span 450 branches. Life in branch offers you the perfect blend of customer communication; face to face, and over the phone.
Customer Experience Adviser: Sharing with our customers the ways they can interact and bank with us in the most convenient ways for them. Acting as a digital expert for those new or unfamiliar with these options whilst supporting and empowering them.
Customer Experience Consultant: providing a consultative and supportive customer experience when they need us, by assisting and completing openings of relevant products and services.
Customer Support: Contact Centre
Our Customer Interactions team are at the heart of delivering a memorable experience. By supporting customers with our range of products and services, they help them manage and improve their finances so that they can unlock their next step in life.
Customer Service Adviser: the voice of Santander, helping customers with day-to-day transactions and enquiries whilst keeping both the customer and the bank safe.
Select Customer Service Adviser: providing a dedicated service to Santander’s premium customers.
As an award-winning mortgage provider, our Homes teams support our customers in making their next move – whether that’s finding the place that’s right for them or making the most out of their existing home. Our aim is to be the best bank for mortgages in the UK and we continue to focus on the development of new products and services to achieve this.
With nearly 2 million customers, mortgages are a key contributor to Santander’s success. As part of our Homes team, you’ll play a key role in attracting and retaining customers through delivering exceptional service and support.
Roles in our Homes division include:
Our vision is to be a world-class provider of financial care to help improve our customers’ financial and personal wellbeing. We are passionate about Customer Care and are keen to meet like minded individuals.
Colleagues in the Financial Support Centre of Excellence play a vital role in supporting customers facing challenging financial situations. This is especially so in the current economic environment where more customers than ever are expected to see direct impact to their financial health.
We’re here to listen, empathise and empower our customers; providing tailored solutions, hand-hold support or by signposting them to external support.
Colleagues work in a range of roles, all committed to delivering exceptional service to our customers in the moments that matter:
Financial Assist Specialists – support customers who are starting to or are worried about financially struggling in the future.
Financial Care Specialist – support for customers who are currently experiencing financial difficulty.
FS Expert Care Specialists – dedicated case management support for customers approaching or already in financial difficulty who, as a result of their situation, need a more bespoke service and support.