Not ready to make a move but would like to hear more about our roles?

At Santander, we’re there for our customers in the moments that matter – whether that’s helping them to resolve a problem, answer a query or achieve their next life goal.

 

Our award-winning teams deliver support through a variety of channels so that our customers can contact us in the way that’s most convenient for them. Whether our customers visit a branch, call us or connect via live chat, we’re committed to keeping things simple, personal, and fair. And to support that, we’ve built a culture of respect where everyone is empowered to go above and-beyond: for customers, colleagues, and the communities we serve.

Our supportive teams span 450 branches and six award-winning Contact Centres. If you’re a great listener and love connecting with people, a role with us could be the perfect fit.

Customer Support:

Our Customer Interactions team are at the heart of delivering a memorable experience. By supporting customers with our range of products and services, they help them manage and improve their finances so that they can unlock their next step in life.

Our integrated teams cover a variety of roles:

  • Customer Service Adviser (Contact Centre): the voice of Santander, helping customers with day-to-day transactions and enquiries whilst keeping both the customer and the bank safe
  • Select Customer Service Adviser (Contact Centre): providing a dedicated service to Santander’s premium customers
  • Personal Banker (Branch): providing a face-to-face, consultative customer experience and dealing with everyday banking queries within a Santander branch
  • Customer Service Adviser (Branch): supporting customers in branch with a variety of everyday banking queries

Homes:

As an award-winning mortgage provider, our Homes teams support our customers in making their next move – whether that’s finding the place that’s right for them or making the most out of their existing home. Our aim is to be the best bank for mortgages in the UK and we continue to focus on the development of new products and services to achieve this.

With nearly 2 million customers, mortgages are a key contributor to Santander’s success. As part of our Homes team, you’ll play a key role in attracting and retaining customers through delivering exceptional service and support.

Roles in our Homes division include:

  • Telephone roles supporting both new and existing mortgage customers
  • Mortgage Advisers helping customers select the right mortgage product to suit their needs
  • Business Development and Key Account Managers who support our intermediary teams our operations and mortgage underwriting teams
  • Central support teams such as marketing, product development and systems 

Financial Support:

Colleagues in the Financial Support Centre of Excellence play an incredibly important role in supporting customers facing challenging financial situations. We’re here to listen, empathise and empower our customers by providing tailored solutions or by signposting them to external support.

Our vision is to be a world-class provider of financial care to help improve our customers’ financial and personal wellbeing.

Colleagues work in different roles, all committed to delivering exceptional service to our customers in the moments that matter:

  • Financial Care Specialist support customers who are currently in financial difficulty
  • Financial Assist Specialists support customers who are expecting to struggle in the future
  • FS Team Specialist help customers who are struggling financially and members of a vulnerable group

If you like the sound of being part of a vibrant team where you can develop your skills whilst making a real difference to our customers’ lives, then a role at Santander could be the opportunity you’re looking for. Whether you're new to financial services or looking to progress your career, we have a role to suit you in a location that’s right for you.