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At Santander UK our purpose is to help people and business prosper by make banking simple, personal and fair. In an everchanging world we adapt to our customers’ needs through a variety of channels, in our branch, over the telephone or via live chat.


Our teams are represented across the following areas to make sure our support is accessible to our customers when they need us.

Our Homes team  

At Santander we want to be the best bank for mortgages in the UK, our Homes Division works on this objective every day. With over £170bn of asset and nearly 2 million customers, mortgages are a key contributor to Santander UK’s profitability and balance sheet. Attracting new customers, retaining existing customers and providing best in class servicing and support options are all key to our success. Our ongoing focus on the development of new products, service and propositions all help us to fulfil that objective.

Santander’s Homes Division is passionate about helping people and businesses prosper and we strive to be simple, personal and fair in everything we do. That’s why we’ve built a culture of respect, where everyone is empowered to keep their promises and go aboveand-beyond for our customers, colleagues and the communities we serve.

We have various roles in our division 

  • Telephone roles supporting and assisting new and existing mortgage customers
  • Mortgage Advisors 
  • Business Development and Key account Managers who support our intermediary teams
  • Our operations and mortgage underwriting teams. • Central support teams such as marketing, development, products and systems development.

Financial Support:

In the Financial Support Centre of Excellence, we are here to support our customer who are in challenging financial situations. We are here to listen, emphasise and help our customers by providing tailored solutions or by signposting them to external support. Our vision is to be a world class provider of financial care to help improve our customers financial and personal wellbeing.

Types of roles across this team

  • Financial Care Specialist - Helping to support customers who are struggling financially with a focus on providing an excellent customer experience.
  • Financial Assist - Helping to support customers who may be struggling financially but are not yet in arrears with a focus on providing an excellent customer experience.
  • FS Team Specialist - Helping to support our most vulnerable customers who may be struggling financially with a focus on providing an excellent customer experience

Customer Support:

Customer Interactions is the face of Santander in the UK, delivering a service to our customers which is second to none and designed to help people and businesses prosper.

Our colleagues, based in 450 branches and six Contact Centres, combine to meet the financial needs of our customers face to face and via telephony and chat.

We are a digital bank with a human touch meaning that our integrated team of branch and telephony colleagues can provide customers with the ability to talk about managing and improving their finances through our range of products and services helping them to find ways to bank that are most convenient for them.

Whether you're new to financial services, or are looking for room to grow, we have a role to suit your unique needs and abilities in a location that’s right for you.