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Santander takes a holistic view of inclusive culture that encompasses all our stakeholders and the entire value chain.
Our global inclusive culture strategy for 2020-2025 inspires us to operate in an ethical, conscious and transparent manner to accelerate change and make headway with enhancing employee and customer experience, based on trust.
Inclusive culture is linked to our corporate culture, acts as a driver of the Group’s transformation, and promotes sustainable, responsible and inclusive growth. What's more, this has a long-term positive impact on people, teams, organizations and broader society.
A holistic inclusive culture strategy
People
One of our key aims is to create an inclusive working environment where everyone feels safe and free to express their identity, ideas and opinions.
Our General Code of Conduct promotes equal opportunities, diversity, non-discrimination, zero tolerance for labour or sexual harassment, an inclusive and respectful work environment, work-life balance, and human rights.
Canal Abierto is our ethical channel to report unlawful conduct anonymously. As part of our active listening campaign, Your Voice, we gauge employees’ opinions on inclusive culture to guide our actions.
Customers
Cultivating an inclusive culture enables us to understand better the needs of our customers and to come up with innovative solutions.
Santander has a commitment to make branches and online banking accessible and products simple and inclusive for all groups.
We also promote financial inclusion and empowerment to make sure everyone can access basic financial services that adapt to their needs. We break down barriers by focusing on underbanked communities, senior citizens and low-income households.
Shareholders and investors
Our inclusive culture disclosures are transparent and follow ESG standards. We also monitor our targets and public commitments closely.
We make the content we post online and our general shareholders’ meetings accessible through subtitles, sign language interpretation, barrier-free spaces and other elements.
We also run NGO donation campaigns to contribute to social cohesion.
Society
We promote actions that generate a positive impact on communities through strategic alliances and investment focused on education, employability and entrepreneurship to boost a fairer society.
We are part of Fortune Magazine's 'Change the World' 2024 list, which recognizes companies with innovative business strategies that have a positive social and environmental impact.
And across the entire value chain
Vendors
We embed inclusive culture and other sustainability standards in our vendor approval and ESG risk management as well as in product and service procurement to enhance inclusive culture in our sustainable supply chain management.(1)
“(1) We embed inclusive culture in the card purchase, hardware, electricity, transport of cash, ATM and hotel subcategories.”
People, our leading light
Gender
We base career development on meritocracy and encourage our employees with high potential to become inclusive and representative leaders.
Persons with disabilities
We seek to achieve the real and effective inclusion of the more than 4,800 employees with disabilities who work in the Group.
Ethnic and culture
Employees who identify themselves as part of an ethnic or racial minority in these markets account for over 31.6% of the total workforce.
LGBTIQ+
We promote an environment where everyone can express their identity and sexual orientation comfortably and without judgement.
Inclusive culture governance
We discuss inclusive culture governance matters at the highest level of management; it’s one of the Group board of directors’ nondelegable topics.
Inclusive culture governance features in many of our internal rules and policies. Our global and local executive committees review them.
employees felt "included"
employees felt "included"
Inclusive culture impact
We measure and assess our impact in terms of inclusive culture by fostering a culture that is rich in representation and where everyone feels valued and included.
We run an engagement survey, Your Voice, to gauge perception of inclusive culture matters and spot areas for improvement.
In 2024, the average feeling of inclusion of people working in the Group (in terms of gender, nationality, sexual orientation, religion, etc.) scored 9.3 out of 10 (putting us in the top 10% when compared to the financial sector).
Protocol against workplace, sexual and discriminatory harassment and promoting moral integrity at Work
Santander’s anti-harassment policy reinforces the Group's dedication to combating discrimination. It sets out minimum standards of behaviour and outlines the channels available to report issues and the protection offered to staff who make complaints. All incidents are treated confidentiality and overseen by an impartial investigation team. The Protocol is the cornerstone of the mandatory training initiative slated for all employees in 2025.
Awards
We feature in inclusive culture indices and rankings. They include:
- Best Bank for Diversity & Inclusion in Brazil
- Best Bank for Diversity & Inclusion in Chile
- Best Bank for Diversity & Inclusion in Mexico
- Best Bank for Diversity & Inclusion in Spain
- Best Bank for Diversity & Inclusion in United Kingdom
Euromoney - Market Leaders in the Diversity & Inclusion category in Poland
Euromoney - Market Leaders in the Diversity & Inclusion category in Brazil
Euromoney - Market Leaders in the Diversity & Inclusion category in Chile
Euromoney - Market Leaders in the Diversity & Inclusion category in Mexico
Euromoney - Highly Regarded in the Diversity & Inclusion category in Argentina
Financial Times / Statista – Featured in Europe's Diversity Leaders
Fortune Magazine - ‘Change the World’ list 2023 (1st bank in the ranking)
Fortune Magazine - ‘World’s Most Admired Companies’ list 2024 (7th most admired bank in the world)
Fortune Magazine – ‘Change the World’ list 2024