LAST UPDATE: 17/04/2023

Santander’s Global health, safety and well-being policy helps all the Group’s business units create an exceptional environment for our employees, contractors and customers.

We have a Global policy that sets out the Group’s principles on health, safety and well-being, which are part and parcel of our commitment to employees, partners and customers.

We embed those principles in global guidelines for physical, mental, emotional and social health as well as for occupational risk prevention. The Group’s business units are responsible for implementing the guidelines in their markets. To make sure our subsidiaries and divisions follow the guidelines, country units have health and well-being and occupational risk prevention teams, supported by a global team that is led by our Global Head of Health and Wellness, Pablo Marina. 

Safety and prevention: The perfect mix to reduce risk

To fulfil our commitment to workplace safety, we follow internal charters and sector-wide collective agreements. We also work closely with trade unions to revise occupational risk plans and adapt them to new requirements.


Accident rate*


Accident rate*

*Ratio of working time lost due to an occupational accident and time off to total working time. Working time is notional. Occupational accidents includes accidents occurred while commuting.

We conduct regular occupational risk assessments, implement preventive measures and train employees, for which the input from several areas is key.

Our work has earned us workplace safety, sustainability and quality certifications in several markets. 

BeHealthy, our pledge to boost employee well-being

Our goal is to be one of the world's healthiest companies. For the past seven years, we’ve been running our BeHealthy programme BeHealthy, which stands on these four pillars: 

What is more, throughout the year, our employees also have access to various platforms such as Gympass, Limeaid, Betterfly and Thrive, which they can use to enjoy health-focused services and remain physically and mentally active. 

Each subsidiary draws up an annual schedule of initiatives on mental, emotional and physical health. 

Our main event is a week in April, where we run in-person and online activities that cover each of the programme’s pillars. 

This year, under the banner “Your well-being, from head to toe”, we’re highlighting mental and physical health and workplace relations. We’re running useful courses on proper body posture, mental health, nutrition and other topics. 

Throughout the year, our employees also have use of Gympass, Limeaid, Betterfly, Thrive and other health services to stay physically and mentally active. 

Promoting a healthy lifestyle is beneficial for everyone. It creates an optimal environment where employees feel more motivated and enables the bank to remain a great place to work. 

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