Santander has deployed teams on the ground to reach out to affected people and assess how best to support them on a case-by-case basis.

6 February 2024.
As part of its steadfast commitment to Chile, Santander has been continuously monitoring the situation of customers affected by the fire which recently hit a number of municipalities in the Valparaíso Region. It has been in contact with them (by telephone and/or in-person) to learn more about their individual situations and, therefore, gauge how it can help them best. This is a major priority for the Bank, as it is aware of people who now need practical solutions quickly. Therefore, the teams in the area focus on assisting them as quickly as possible.

We stand together with Chile and its people at every turn, particularly now, when these fires have had catastrophic consequences. We are deeply saddened by the loss of so many lives, the damage caused by this disaster and the environmental devastation in the Valparaíso Region. For this reason, here at Santander, we are displaying our commitment to our customers more than ever, by gauging the support that each of them requires and providing assistance based on their specific needs. Santander, as the country's main bank and one of Chile's largest businesses, will play a major role in supporting people and businesses to get back on their feet again.

Román Blanco, Managing Director and Country Head of Santander Chile

Pedro Orellana, Executive Vice-President of Santander Commercial Banking, said that "we are firmly committed to our customers, people and businesses, in order to help them prosper. That means not leaving them to fend for themselves during these difficult times, when it becomes more critical than ever for us to handle things swiftly and efficiently. Our managers, both on-site and at the contact centre, are ready to help them throughout this process".

For individuals who hold fire insurance cover with the Bank, Santander has ramped up its communications system so that they can make a claim for the damage caused as soon as possible, by calling 600 320 3000.

In addition to supporting customers, Santander is working with TECHO-Chile to raise money to support the thousands of families affected, with a view to helping them rebuild their homes. The Bank has set up donation spaces on its digital channels (its website and the Santander App) for customers who wish to make a voluntary contribution. However, Santander is still exploring other measures to support the victims of this tragedy.