The traditional document, which contains all the information about our activity over a year, now provides a better user experience, thanks to features including videos, podcasts, interactive graphics and a new data hub. Find out all the details below.
Many improvements in subjects such as responsible banking, the results obtained in 2021 and the implementation of our three strategic initiatives launched in 2020: One Santander, PagoNxt and Digital Consumer Bank. We have published the 2021 Annual Report to provide all the information about our Group.
The website we have created includes the letter to shareholders from our Group executive chairman, Ana Botín, the letter from our CEO, José Antonio Álvarez, with an annual summary, as well as the Strategic Overview report, which includes aspects such as our business model, strategy and future prospects.
This year’s report, which is presented in an unprecedented digital version, shows the progress we have made in 2021, building a strong and inclusive culture; customer-focused service; our efforts in risk management and regulatory compliance; and our commitment to build a green economy based on sustainable finance, through environmental, social and governance (ESG) criteria.