At Grupo Santander, we’re undergoing digital transformation to bolster our service proposition to our customers and teams. The Optimized Hosting Environment (OHE) platform we’ve created ramps up our cloud adoption, having already migrated 60% of our global IT infrastructure.
Thanks to our exciting digitalization journey with employees and customers, we’ve migrated more IT infrastructure to the cloud than any other large European bank.
Making headway with our cloud programme
Our cloud adoption project is one of the fastest in the world. It is helping us establish a common technology architecture faster in a way that is consistent with our strategic priorities: simplification and modernization of infrastructure, and the rollout of software developments to reduce total cost of ownership (TCO) and time to market.
We’re working to put in place a platform that provides the best of both worlds: a hybrid of private (OHE) and public clouds.
What have we achieved? We’ve moved more than 60% of the group’s servers to the cloud in the last 18 months, opening the door in record time to remote working for many of our teams; critical business applications in the cloud; and simpler, standard management. What’s more, our cloud platform enhances customer experience thanks to cutting-edge technology that translates into innovative, customer-focused services and applications, not to mention faster response times.
What is OHE?
It’s a more flexible, scalable and secure cloud platform that helps establish a common technology architecture and speed up cloud adoption within the group. It standardizes software architecture and development so we can rapidly enable cloud solutions and run native digital applications in both public and private clouds.
Benefits for the bank and our customers
OHE boosts all our processes. It enables us to use cutting-edge technologies to create high-value services. Most importantly, we can use it to design a long chain of links that traditionally involved a high number of iterations and dependencies.
It also affords us countless benefits such as reducing operational risk and eliminating hardware obsolescence without increasing costs. It gives us the option to store work on the public or private cloud based on such factors as security and performance in order to choose the best solution. It offers greater profitability, simplification and standardization, together with high energy efficiency and a readily-available cloud infrastructure that is more flexible, more secure and risk-free for the customer. As a result, our customers may benefit from a common technological architecture; a shared model with a common infrastructure, platform and processes; and self-consumption on Marketplace and application programming interfaces (APIs), which can speed up technology adoption and uniformity.
Thanks to OHE, we can unite as a global group with a multi-country solution on a single platform.
Cloud migration by 2023
Cloud migration by 2023
Our goals for 2021
Our cloud adoption and the inroads we’ve made in our digital transformation (automation and use of the Agile framework) mean our people and processes have adapted very quickly to innovative technologies.
We want to continue moving in this direction and aim to complete our cloud migration by 2023 to become a fully digitally-enabled bank that delivers world-class, digital services supported by experts at branches.
How are we going to get there? This year, we want to double deployments to production using ALM Multicloud; and rollout solutions on the public cloud and new OHE products faster. We also aim to meet our ambitious savings and efficiency targets linked to the cloud adoption strategy, highlighting our capacity to innovate as a global bank and our corporate culture that promotes continuous training and ground-breaking methodologies.