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SAN share (Madrid) Positivo_GB 4.355 | 1.06% | 17:35

To better help people and businesses prosper, our transformation begins with our employees. We aim to be one of the best banks to work for to be able to attract and retain the best global talent.


  • MyContribution: A new corporate performance management model that strengthens the culture as a driver of transformation. To continue creating that culture, we are introducing a new way to assess our employees’ performance and decide their variable remuneration:


  • Succession planning for leaders: The Group made progress in succession planning for key roles.
  • Talent Assessment Committees: With the participation of senior management, over 2,500 executives have been analysed.
  • Diversity and inclusion: The Santander Group recognises and supports all types of diversity: gender, race, age, disability, professional and life experience, religion, values and beliefs, sexual orientation and personality. A global executive Diversity and Inclusion task force was created in 2017, together with a global network of diversity experts.
  • The Bank is developing a new strategy to position itself as an employer of choice for employees and external candidates, with a particular focus on digital talent.


  • A new strategy for knowledge and overall development to stimulate continuous learning by all employees, with the slogan Never stop learning.
  • The Global Knowledge Campus has been launched; it is a new training space in which to share knowledge and best practices, which will help the Group's employees to contribute to cultural change and improve their performance.
  • Leading by example is now under way. This is a training programme that helps leaders to identify the role that they should play to implement the Simple, Personal and Fair culture and carry out the transformation.
  • In this regard, the United States has launched two programmes to accelerate the cultural transformation in its leaders: Managing the Santander Way and Accelerated Development Program.


  • Global job posting: corporate platform offering all staff the chance to learn about and apply for vacant positions in other countries, companies or divisions. Since its launch in 2014, over 3,000 jobs have been posted.
  • Mundo Santander: A corporate development programme in which, for three months, the Bank's professionals work on a project in another country, promoting the exchange of best practices and broadening their global vision. Since its launch, 1,726 employees in 30 countries have taken part.
  • The first two training modules of the Talent in Motion (TiM) programme, aimed at fast-track development of talented young people, have been held. This promotes mobility and provides participants with the opportunity to broaden their vision of the Group and to gain international experience.


  • We are Santander Week: The 10th edition of this global initiative, which conveys the Santander culture to employees and to promote their pride in belonging, was held in June. This year it focused on the corporate behaviours.
  • A culture of recognition is being promoted through initiatives such as StarmeUp, the first global recognition network to promote collaboration and to recognise those individuals who practise the corporate behaviours.
  • The Group continued to implement its global health and well-being programme, BeHealthy, an example of its commitment to the health of its employees and to helping them to acquire healthy habits.
  • Under the New Ways to Work programme, Argentina and the corporate centre in Spain remodeled work spaces, eliminating offices and creating open areas for teamwork, using new technologies to facilitate teamwork and collaboration. Flexiworking continued to improve work-life balance. Other initiatives in New Ways to Work include Keep It Simple Santander (KISS) for branches and call centres in the UK and the Inconsistencias programme in Chile to identify processes to be improved.