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Initiatives developed by HR in 2016

SPF (Simple, Personal, Fair) behaviours

A plan was launched with communication, awareness raising, training and adaptation of the performance assessment and recognition processes in order to help employees apply the behaviours every day, to make Santander a more Simple, Personal and Fair bank.


Chile, Mexico, Argentina, Spain and the corporate centre installed platforms enabling those employees who set outstanding examples in corporate behaviours to be recognised. At the Group Convention in December, there was an event for the 100 SPF ambassadors – employees chosen by their colleagues as exponents of the corporate behaviours.The Star Me Up app, the first global recognition network, was also launched.

New corporate segmentation

More dynamic, with entries and exits being reviewed every six months. It is based on transparency and meritocracy according to objetive (contribution, results) and individual (performance, potential) criteria.

Succession plans

The succession policy approved will enable planning for the replacement of leaders, providing continuity to the business, with a common and structured methodology for key positions of senior management and control functions.

Global Assessment Process (GAP)

This process was launched to help leaders contribute to the Bank’s transformation with a leadership style appropriate to the new phase that Santander is living.
360 appraisal.

This is the first phase of the corporate model for performance assessment, in which executives are appraised by their peers, direct reports and by their line manager regarding their adoption of the eight corporate behaviours in their day-to-day work.

Flexiworking: new spaces

Further progress was made in this programme, the first phase of which focused on promoting more flexible working hours, through the creation of new, open-plan areas that enhance co-operation and the exchange of knowledge, and tools that enable teams to be in continuous contact with those in other countries.

Be Healthy, the global health and wellbeing/wellness programme

This programme, which is already operating in Chile, Poland, Mexico, Brazil, Spain, Portugal, United Kingdom, Argentina and Santander Consumer Finance, aims to make Santander the world’s healthiest organisation. The first initiative was a challenge for the Group’s employees to walk, in total, the equivalent of once around the world. Santander donated €44,000 to Unicef, a euro for each kilometre covered.

We are Santander Week

The 2016 week focused on corporate behaviours. Town hall meetings, conferences and volunteering activities were held to foster team and family living in all the Group’s countries.


Solaruco Pop Up was launched in June to extend the knowledge imparted at the Corporate Centre of Knowledge and Development to all the Group’s employees. A cycle of Santander Business Insights conferences was launched, dedicated to sharing good practices.

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