Madrid, 14 May 2024.
We recently became aware of an unauthorized access to a Santander database hosted by a third-party provider. We immediately implemented measures to contain the incident, including blocking the compromised access to the database and establishing additional fraud prevention controls to protect affected customers.

Following an investigation, we have now confirmed that certain information relating to customers of Santander Chile, Spain and Uruguay, as well as all current and some former Santander employees of the group had been accessed. Customer data in all other Santander markets and businesses are not affected.

No transactional data, nor any credentials that would allow transactions to take place on accounts are contained in the database, including online banking details and passwords. The bank's operations and systems are not affected, so customers can continue to transact securely.

We apologise for the concern this will understandably cause and are proactively contacting affected customers and employees directly. We have also notified regulators and law enforcement and will continue to work closely with them.

Advice to help our clients

  • Santander will never ask you for codes, OTPs or passwords. 
  • Always verify information your receive and contact us through official bank channels.
  • If you receive any suspicious message, email or SMS report it to your bank directly or by contacting
  • Never access your online banking via links from suspicious emails or unsolicited emails. 
  • Never ignore security notifications or alerts from Santander related to your accounts.