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SAN share (Madrid) Positivo_GB 4.134 | 3.65% | 18:00

Stakeholders relations

One of the key elements of Banco Santander’s sustainability policy is stable and lasting relations with all its stakeholders.
 
Banco Santander has maintained for many years a fluid and constant dialogue with its stakeholders, enabling it to respond at any moment to those issues identified as relevant, in accordance with the bank’s strategy and the demands and expectations of each stakeholder.
 

Customers

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Customers are the focal point of the Banco Santander’s activit, focused on retail segment with the challenge of reaching the maximum level of customer satisfaction avoiding complaints and providing products and services related to their 121 million customers. The focus on the customer and on service and striving for maximum satisfaction are the Group’s priorities.

Lasting relations and of greater value added are generated and maintained in the branches. Santander has 13,030 branches, mainly distributed in its 10 core markets and which constitute the largest network of an international bank. The bank also provides services via other channels such as online banking and telephone banking.
 

 

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More information

You can access detailed information for 2018 through our Responsible Banking report.

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