Q1'22 Highlights

1,859

branches

43,874

employees

25.1 mn

total customers

6.9 mn

digital customers

€ 806 mn

underlying attributable profit

24.5 %

RoTE *

1,859

branches

43,874

employees

25.1 mn

total customers

6.9 mn

digital customers

€ 806 mn

underlying attributable profit

24.5 %

RoTE *

(*) Adjusted RoTE: adjusted based on deployed Group’s Capital calculated as contribution of RWAS at 12%. Using tangible equity, RoTE is 12.5% 

About us

In North America, we provide a full range of financial services with particular focus on Retail, Private and Corporate Banking. We aim to be the primary bank of our customers in each of our markets, leveraging on our operations in Mexico where Santander is the 2nd financial group of the country in assets, as well as on our leading position in auto financing in the U.S.

While our local operations are managed according to their specific market strategies, we seek to increase coordination and cooperation among them, creating a joint value proposition, where efficiencies can be exploited and best practices shared. 

Strategic priorities

  • Strengthen One Santander in North America by unifying a common and regional approach to forge future growth within the region

  • Boost customer attraction and retention, while broadening our tailored products and services proposition for a more straightforward customer experience

  • Leverage our regional capabilities and sharing best practices to optimize expenses and improve profitability

  • Support the development of inclusive and sustainable societies by offering ESG oriented products

Building a more responsible bank by embedding ESG in our strategic priorities

In 2021, One Santander focused on helping customers in the transition to a green economy, jointly developing green products and services across regions, while promoting the financial health of our diverse customer base, especially the most vulnerable.

Our Head

 

Héctor Grisi Checa

Regional Head of North America &
CEO of Santander Mexico

Non-IFRS and alternative performance measures 

In addition to the financial information prepared in accordance with International Financial Reporting Standards (“IFRS”) and derived from our financial statements, the information above contains certain financial measures that may constitute alternative performance measures (“APMs”) as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority (ESMA) on 5 October 2015 (ESMA/2015/1415en) and other non-IFRS measures (“Non-IFRS Measures”). Such APMs and non-IFRS measures have been calculated using the financial information from Santander Group but are not defined or detailed in the applicable financial reporting framework and have neither been audited nor reviewed by our auditors. While we believe that these APMs and non-IFRS measures are useful in evaluating our business, this information should be considered as supplemental in nature and is not meant as a substitute of IFRS measures. In addition, other companies, including companies in our industry, may calculate or use such measures differently, which reduces their usefulness as comparative measures.  For further details of the APMs and Non-IFRS Measures used by Banco Santander, S.A. (Banco Santander), as the parent company of Santander Group, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFRS, please see the Banco Santander´s most recent Annual Report on Form 20-F filed with the U.S. Securities and Exchange Commission, as well as the section “Alternative performance measures” of the annex to Banco Santander´s most recent quarterly Financial Report. These documents are available on Banco Santander’s website (www.santander.com). 

The businesses included in each of the Santander Group primary segments and the accounting principles under which their results are presented in such documents may differ from the businesses included and accounting principles applied in the financial information separately prepared and disclosed by its subsidiaries (some of which are publicly listed) which in name or geographical description may seem to correspond to the business areas covered in such Santander Group documentation. Accordingly, the results of operations and trends shown for the Santander Group´s business areas may differ materially from those of such subsidiaries.