Q1'22 Highlights

4,451

branches

75,784

employees

64.4 mn

total customers

24.9 mn

digital customers

€ 900 mn

underlying attributable profit

26,7 %

RoTE *

4,451

branches

75,784

employees

64.4 mn

total customers

24.9 mn

digital customers

€ 900 mn

underlying attributable profit

26,7 %

RoTE *

(*) Adjusted RoTE: adjusted based on deployed Group’s Capital calculated as contribution of RWAS at 12%. Using tangible equity, RoTE is 19.8% 

About us

South America serves individual and business customers through our presence in Brazil, Chile, Argentina, Uruguay, Colombia and Peru, providing us with a strong position and widespread presence in the region.

Comprised of large economies and major portions of the population that are still unbanked, the region has great growth potential.

In view of this scenario, we remain focused on expanding, sharing positive experiences from each country and delivering profitable growth, backed by (i) a sustainable increase in our customer base, prioritizing long-lasting relationships with customers by offering suitable services and continuously improving our customer support with creative solutions; (ii) unyielding pursuit of operational excellence through process reviews and digitalization; and (iii) strict risk management, always maintaining our loan quality indicators under control.

Strategic priorities

  • Strengthen connectivity and share best practices across countries, capturing new business opportunities

  • Focus on delivering profitable growth, increasing loyalty and customer attraction, as well as controlling risks and costs 

  • Make headway in the development of joint initiatives between SCIB and corporates

  • In payment methods, focus on e-commerce strategies and on the business of instant domestic and international transfers

  • Continue to promote inclusive and sustainable businesses, such as micro-credit programmes, and further developed ESG initiatives 

Building a more responsible bank by embedding ESG in our strategic priorities

In 2021, One Santander focused on helping customers in the transition to a green economy, jointly developing green products and services across regions, while promoting the financial health of our diverse customer base, especially the most vulnerable.

Our Head

 

Carlos Rey de Vicente

Santander's Regional Head for South America

Non-IFRS and alternative performance measures 

In addition to the financial information prepared in accordance with International Financial Reporting Standards (“IFRS”) and derived from our financial statements, the information above contains certain financial measures that may constitute alternative performance measures (“APMs”) as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority (ESMA) on 5 October 2015 (ESMA/2015/1415en) and other non-IFRS measures (“Non-IFRS Measures”). Such APMs and non-IFRS measures have been calculated using the financial information from Santander Group but are not defined or detailed in the applicable financial reporting framework and have neither been audited nor reviewed by our auditors. While we believe that these APMs and non-IFRS measures are useful in evaluating our business, this information should be considered as supplemental in nature and is not meant as a substitute of IFRS measures. In addition, other companies, including companies in our industry, may calculate or use such measures differently, which reduces their usefulness as comparative measures.  For further details of the APMs and Non-IFRS Measures used by Banco Santander, S.A. (Banco Santander), as the parent company of Santander Group, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFRS, please see the Banco Santander´s most recent Annual Report on Form 20-F filed with the U.S. Securities and Exchange Commission, as well as the section “Alternative performance measures” of the annex to Banco Santander´s most recent quarterly Financial Report. These documents are available on Banco Santander’s website (www.santander.com). 

The businesses included in each of the Santander Group primary segments and the accounting principles under which their results are presented in such documents may differ from the businesses included and accounting principles applied in the financial information separately prepared and disclosed by its subsidiaries (some of which are publicly listed) which in name or geographical description may seem to correspond to the business areas covered in such Santander Group documentation. Accordingly, the results of operations and trends shown for the Santander Group´s business areas may differ materially from those of such subsidiaries.