Grupo Santander's intranet ranked in top 10 worldwide according to Nielsen Norman Group
- This annual award organised by Nielsen Norman Group, the benchmark analysis and consultancy company, is the most prestigious for intranets and evaluates the platform's design and usability in particular, prioritising the user's experience.
Madrid, 10 January 2017. Corporate Centre's intranet has been ranked in the top 10 published by Nielsen Norman Group, which recognises the best intranets worldwide, and includes those of major companies such as Bank of America and IBM. The aspects evaluated include design and usability, the unification of various content under the same portal, the possibility to personalise the site, its responsive design (the screen adapts to the type of device used) and, above all, its ease of use and user satisfaction.
The Corporate Centre intranet was redesigned just over a year ago to add new functionalities, notably: single sign on, information on the various areas and divisions, direct access to the most frequently-used tools and portals, etc.
For Jakob Nielsen, an expert in usability and co-founder of Nielsen Norman Group, the Bank's Corporate Centre intranet "combines the company's digital transformation process with requests from employees to have a more modern and innovative intranet. This tool was designed based on a study of employees' habits to strengthen communication, collaboration and personalised tools".
"Building the new intranet was a team effort. It was a technological challenge for all involved, from the architecture, development, integration and implementation teams to those which contributed content and change management This award recognises the efforts and dedication of all those involved throughout the project. The next step is to continue listening to our employees and observe their needs so that the intranet continues evolving", notes Antonio Alberto López, intranet manager in the Digital Banking team.
Nielsen Norman Group is a research, training and consultancy firm which, using empirical evidence, advises companies on how to improve their profits by designing user-centric products and services. Founded in 1998 and headquartered in Silicon Valley, Nielsen Norman Group evaluates all kinds of interfaces and guides critical design decisions which help unlock the potential of websites, applications, intranets and products for companies and users alike.