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Policies

Santander Group ensures ethical, social and environmental criteria are properly followed when conducting business.

It therefore avails of several policies, codes and internal rules inspired by the best practices, international conventions and protocols, codes of conduct and guides that are applicable in every área.

The content of these policies is a process of continuous improvement.  Santander carries out an annual review of its corporate sustainability policies, which apply to the whole Group. These policies are approved by the Group’s board of directors, indicating on the policy the date of the last update.

General code of conduct

This code brings together the ethical principles and rules of conduct governing the actions of all of the Bank’s staff and is the central element of the Group’s compliance programme. It was last updated in November 2017.

The bank has a confidential complaints channel, through which employees can inform of possible breaches of the general code of conduct they have become aware of in the course of their work.

General code of conduct (PDF 376 Kb)

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