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SAN share (Madrid) Negativo_GB 4.001 | -1.08% | 16:21

Help for individual customers

Madrid - Eduardo Dato branch

In Spain, Santander has reformulated its strategy, simplifying procedure and offering even more advantages for our best customers, such as the 123 card, with no arrangement or renewal costs, and free cash withdrawals with debit card across the entire 4B cash machine network. Likewise, university customers and shareholders will enjoy their own beneficial terms and conditions through specific accounts (student accounts, dividend reinvestment account and shareholder account).

In order to address the situation in which many families in Spain find themselves, in 2015 Santander continued its Carencia tres años (‘Three years grace’) initiative, launched in 2011. It offers customers a moratorium on mortgage capital payments on their primary conditions, allowing the period to be extended for families who have seen a reduction in their income or in which one family member is unemployed. Since the start of the campaign, a total of 19,020 operations have been formalised for a total amount of 2,802 million euros of investment.

In the United Kingdom, the range of 1|2|3 products has remained hugely popular, with a total of 3.6 satisfied and loyal customers. The 1|2|3 current account offers cashback on household bills and more attractive interest rates on balances between £3,000 and £20,000.

Similar products were launched in Spain, Poland and the United States in 2013, and in 2014 the scheme was extended to Germany.

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You can access detailed information for 2018 through our Responsible Banking report.

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