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Responsible insurance

Santander applies the recommendations and best practices in complaints handling as down by the European Insurance and Occupational Pensions Authority (EIOPA) in all the countries in which the Group offers insurance products.

  • In Spain the Bank has developed specific insurance products for different sectors (mainly arable and livestock farming) which face adverse climate conditions and other natural risks.
  • In Poland, the Bank the Bank has launched a campaign to stress the important social function of insurance in supporting customers, making families more financially stable and able to cope with adverse events such as illness and unemployment. 

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More information

You can access detailed information for 2018 through our Responsible Banking report.

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